Reviews (69)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 19, 2022

Kno gives us incomparable insights into the true sources of our new customers. Instead of relying on GA or complex attribution tools, Kno lets us simply ask our customers where they first heard about our brand. We're already adjusting our marketing campaigns to double down on what's working. Epic app with a refreshingly simple UI.

Imagine Woodworking
United States
About 1 month using the app
February 3, 2023

The best post-purchase survey app on Shopify! The customer team is very helpful and it is very complete.

Kompsós
United Kingdom
28 days using the app
January 17, 2023

Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.

Litographs
United States
25 days using the app
December 17, 2021

This tool has been extremely beneficial for tracking acquisition! It was definitely provided key insight into how are customers are finding us. Jeremiah was very helpful with implementation and continuously provided support when needed.

BLANQI
United States
18 days using the app
December 29, 2022

Works well and provides information where customers come from - about 50% of our customers take the survey.

NAKED Optics
Austria
16 days using the app
June 22, 2022

Absolutely loved working with the Kno team to get this set up. In my opinion post purchase surveys are THE most important data you can collect. Previously we were just doing a simple "how did you hear about us" but once you get someone filling out the survey, they are pretty much happy to follow along through all the additional questions. The extra data is vital to maintaining product market fit and getting insights into the current mood of the customers

Sozy
United States
6 days using the app
August 29, 2022

We've only been using the app for a few days and have already received very good insights into the customer journey. Highly recommended app!

Five Skincare
Switzerland
5 days using the app
Edited February 17, 2023

The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"

VRTX JAPAN
Japan
About 1 month using the app
KnoCommerce Inc replied February 26, 2023

As you are probably aware we've reached out to try to resolve this for you, so at this point I'll just respond here. :)

Landon and I discussed - this wasn't well worded, and for that we apologize.

What we were trying to communicate is that we're rebuilding the Shopify tagging integration, and it will be re-launching in March 2023. We don't have an exact date yet, but it's coming in March 2023.

If you'd like to try to resolve this, we'll be here to serve you.

In the meantime, I wish you and your business all the best!

Jeremiah
KnoCommerce CEO

May 23, 2022

I use Kno to help segment our new vs. existing customers and use it as intel for what new products to add. Something my team and I review every week. If you aren't surveying your customers you are missing out on critical insight right in front of your nose.

Bull and Cleaver
Canada