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Kno Post Purchase Surveys

Surveys for attribution, customer insights, and feedback.

Free plan available. 14-day free trial.

App highlights

  • Speed tested: no impact to your online store

Key values section

Deploy in minutes

Our question, action, and survey templates allow for deploying powerful no-code, branded surveys in minutes.

Gain critical insight

Leverage direct customer feedback and robust audience building tools to identify your strengths and weaknesses.

Drive deeper engagement

Use your new insight to optimize marketing channels, product development, and more. Use actions to drive 1-1 engagement with your customers.

App details

Kno Post Purchase Surveys

Kno Post Purchase Surveys

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other solutions, we give you templates for fast set up, and help you use and understand your data in real time.

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 12 question types, allows for conditional logic, unlimited questions/surveys, and more.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the post-purchase confirmation screen, with a link, or anywhere you can add custom html. Replace Typeform, Survey Monkey, or any basic survey tool you've been using.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.
  • All your survey needs in one place! Combine the power of confirmation screen surveys (e.g. Grapevine or Enquire) with the logic, customization, and delivery flexibility of a real survey platform (e.g. Typeform or Survey Monkey)

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights
Kno Post Purchase Surveys

Kno Post Purchase Surveys

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other solutions, we give you templates for fast set up, and help you use and understand your data in real time.

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 12 question types, allows for conditional logic, unlimited questions/surveys, and more.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the post-purchase confirmation screen, with a link, or anywhere you can add custom html. Replace Typeform, Survey Monkey, or any basic survey tool you've been using.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.
  • All your survey needs in one place! Combine the power of confirmation screen surveys (e.g. Grapevine or Enquire) with the logic, customization, and delivery flexibility of a real survey platform (e.g. Typeform or Survey Monkey)

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights

Pricing 14-day free trial

See all pricing options

Free

Free

  • 1 Active Survey
  • 3 Questions per survey
  • 12 question types
  • Unlimited responses
  • Export all data

Basic

$49/month

  • Everything in FREE...
  • 2 Active Surveys
  • 7 Active Audiences
  • 7 Questions/actions per survey
  • Actions
  • Klaviyo integration

Analyst

$99/month

  • Everything in BASIC...
  • 3 Active Surveys
  • 12 Active Audiences
  • 12 Questions/actions per survey
  • Survey links
  • Remove Kno branding
  • API

Pro

$249/month

  • Everything in ANALYST...
  • 5 Active Surveys
  • 25 Active Audiences
  • 25 Questions/actions per survey

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • EasyStandard

    Location United States
    Time spent using app 6 months

    Super useful and easy to use. Team provided great support and the app delivered on all it's promise.

  • Maev

    Location United States
    Time spent using app 5 months

    We use knocommerce to run NPS, HDYHAU, and other customer surveys and have had a great experience. The app is so easy to use, the team is extremely responsive and helpful, and we've been able to drive a high success rate and get a ton of customer data. Couldn't be happier with the product or customer service.

  • Sozy

    Location United States
    Time spent using app 6 days

    Absolutely loved working with the Kno team to get this set up. In my opinion post purchase surveys are THE most important data you can collect. Previously we were just doing a simple "how did you hear about us" but once you get someone filling out the survey, they are pretty much happy to follow along through all the additional questions. The extra data is vital to maintaining product market fit and getting insights into the current mood of the customers

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