Reviews (85)
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I am finding this app really useful in gathering valuable insights from our customers. Installation and survey set-up is easy, as it making updates to the surveys. I'd recommend.
Sid was super helpful and fast! He made the updates right away and everything looks perfect!
so far so good, we are gaining some good insight into our customers from our surveys.
good customer service by Sid
Super easy to set up!
Good company, good customer service. Provides great value for post purchase surveys.
Incredible app and support!
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
Hey there! Apologies, we had a bug yesterday that caused this annoyance. It's fully resolved, but I'm very sorry. :(
In terms of response time, our team is based in the Americas so looks like that timezone difference got us. Emailing you to get you into Slack!
I had wonderful support from Louise on their team in getting our account up and running. We're loving using Kno to garner data on how our customers heard about us. Simple solution to the matrix that is marketing attribution! Thanks Kno!
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Thank you so much for your review! We're always working to add more powerful reporting so will reach out for specific feedback on what you'd like to see. :)
-Jeremiah