KNO Post Purchase Surveys

KNO Post Purchase Surveys

Free plan available. 14-day free trial.
Rating (4.9)
Reviews

About this app

Launched

October 19, 2020

Languages

English

Works with

Klaviyo, ReCharge, Google Analytics, Peel Insights, Triple Whale, TikTok

Scale your ads and grow your business with dynamic post purchase surveys and powerful analytics.

We're KnoCommerce, the post-purchase survey (PPS) platform that delivers valuable insights through customer surveys. Uncover your customers' motivations and preferences, and scale your marketing channels through effective attribution. Take advantage of our targeted audiences, pre-built templates, attribution models, benchmarking, and actionable insights. Enhance your post purchase analysis and foster better connections with your customers while driving deeper engagement with actions.

We're KnoCommerce, the post-purchase survey (PPS) platform that delivers valuable insights through customer surveys. Uncover your customers' motivations and preferences, and scale your marketing channels through effective attribution. Take advantage of our targeted audiences, pre-built templates, attribution models, benchmarking, and actionable insights. Enhance your post purchase analysis and foster better connections with your customers while driving deeper engagement with actions. more
  • 5 min setup with 30+ full survey templates, and dozens of pre-built questions.
  • Sophisticated logic flows and "actions" to push customers to deeper engagement.
  • Benchmarking and attribution modeling to better understand ad performance.
  • Audiences & templates for customer cohorts based on survey and order data.
  • Powerful integrations with Triple Whale, Peel, Klaviyo, etc. plus a rest API.

Pricing

14-day free trial

Free

Free

  • 1 Survey
  • 3 Questions per survey
  • 12 question types
  • Unlimited responses
  • Export all data
  • Conditional logic
  • Custom styling
  • Templates

Analyst

$99/month

  • Everything in FREE...
  • 3 Surveys
  • 10 Audiences
  • 12 Questions/actions per survey
  • Actions
  • Survey links
  • Benchmark
  • API, Triple Whale, Peel, Klaviyo

Pro

$249/month

  • Everything in ANALYST...
  • Unlimited Surveys
  • Unlimited Audiences
  • Unlimited Questions/actions
  • Dedicated slack channel

Accelerator

$25/month

  • Everything in ANALYST...
  • $25/month for stores with < 100 monthly orders.
  • $50/month for stores with < 300 monthly orders.

Free

Free

  • 1 Survey
  • 3 Questions per survey
  • 12 question types
  • Unlimited responses
  • Export all data
  • Conditional logic
  • Custom styling
  • Templates

Analyst

$99/month

  • Everything in FREE...
  • 3 Surveys
  • 10 Audiences
  • 12 Questions/actions per survey
  • Actions
  • Survey links
  • Benchmark
  • API, Triple Whale, Peel, Klaviyo

Pro

$249/month

  • Everything in ANALYST...
  • Unlimited Surveys
  • Unlimited Audiences
  • Unlimited Questions/actions
  • Dedicated slack channel

Accelerator

$25/month

  • Everything in ANALYST...
  • $25/month for stores with < 100 monthly orders.
  • $50/month for stores with < 300 monthly orders.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

56 reviews

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
December 7, 2022

Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful.

I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.

Obvi
United States
3 months using the app
June 7, 2023

A vital app for any bootstrapped or data-driven company.

Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions.

Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

Rowdee
United States
9 months using the app
December 27, 2022

We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.

She's Birdie
United States
2 months using the app
August 4, 2023

KNO isn't just a shopify app I like using ... it's a non-negotiable to have on our store.

This is especially the case for us because we have a long consideration window, so while the lot MTA click data we get from our attribution tool is helpful, it's not the end-all story to inform our first touch channel efficiency.

KNO has helped us understand our media mix, consideration lag, who people are buying for, and much much more. And I still feel like i've only tapped into 15% of what this tool is capable of.

And on top of that, their customer success team is incredible. They don't only help you use the tool to implement ideas we bring to them, but they also bring strategic ideas to us.

Overall, great tech and great support.

I HIGHLY recommend KNO!

Hexclad Cookware
United States
Over 1 year using the app
August 3, 2023

i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.

Small Wonder®
United States
About 1 month using the app

About this app

Launched

October 19, 2020

Languages

English

Works with

Klaviyo, ReCharge, Google Analytics, Peel Insights, Triple Whale, TikTok

Built by KnoCommerce Inc

About KnoCommerce Inc

4.9 average rating

3 years building apps for the Shopify App Store

Support

Send a message

hello@knocommerce.com

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