Know Reply‑AI Email Engagement
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Know Reply Inc.
Featured images gallery
No more no-reply campaigns and order emails: Know Reply's AI answers customers like your brand would
Know Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed. A built-in dashboard summarizes topics, intent, and activity to inform campaign planning. Multi-language support of customer emails.
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
Languages
English
Works with
- Klaviyo
- Mailchimp
- Mailgun
- SendGrid
- Zendesk
Categories
Workflow automation
Pricing
Free to install
Free
Features
- Draft reply review
- 1 active AI agent
- 20 web pages of AI knowledge
- 7-day analytics
- 50 AI replies/month
Starter
$20 / month
or $200/year and save 17%
Includes up to 1,500 contacts. Additional charges apply based on contact volume.
Features
- Draft & auto-send replies
- 5 active AI agents
- 100 web pages of AI knowledge
- 20 documents of AI knowledge
- 2 app integrations
- 30-day analytics
30-day free trial
Professional
$28 / month
or $280/year and save 17%
Includes up to 1,500 contacts. Additional charges apply based on contact volume.
Features
- Draft & auto-send replies
- 10 active AI agents
- 1,000 web pages of AI knowledge
- 50 documents of AI knowledge
- 5 app integrations
- Escalation routing
- Advanced analytics (2 yr history)
30-day free trial
Premium
$40 / month
or $400/year and save 17%
Includes up to 1,500 contacts. Additional charges apply based on contact volume.
Features
- Draft & auto-send replies
- 25 active AI agents
- 5,000 web pages of AI knowledge
- 100 documents of AI knowledge
- Unlimited app integrations
- Custom escalation types
- Advanced analytics (2 yr history)
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Know Reply Inc..
Resources
Developer
8 The Green Suite B, Dover, DE, 19901, US
Launched
October 27, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Draft orders, order fulfillments, order edits, all order history for the last 60 days, returns
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Edit discounts
Discount codes and promotions
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View Online Store
Online Store pages
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