Know Reply‑AI Email Engagement
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Know Reply Inc.
Featured images gallery
No more no-reply campaigns and order emails: Know Reply's AI answers customers like your brand would
Know Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed. A built-in dashboard summarizes topics, intent, and activity to inform campaign planning. Multi-language support of customer emails.
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
Languages
English
Works with
- Klaviyo
- Mailchimp
- Mailgun
- SendGrid
- Zendesk
Categories
Workflow automation
Pricing
Free to install
Free
- 1 AI-managed email address
- 20 Knowledge embeddings
- 1 Connected AI toolkit
- Basic analytics
- 10 email replies
Starter
$20 / month
or $200/year and save 17%
Additional charges apply based on # of customer contacts. Base pricing includes up to 1,500 contacts
- 5 AI-managed email addresses
- 50 Knowledge embeddings
- 2 Connected AI toolkits
- Basic analytics
- Unlimited email replies
30-day free trial
Professional
$28 / month
or $280/year and save 17%
Additional charges apply based on # of customer contacts. Base pricing includes up to 1,500 contacts
- 10 AI-managed email addresses
- 250 Knowledge embeddings
- 5 Connected AI toolkits
- Advanced analytics
- Unlimited email replies
30-day free trial
Premium
$40 / month
or $400/year and save 17%
Additional charges apply based on # of customer contacts. Base pricing includes up to 1,500 contacts
- 25 AI-managed email addresses
- 500 Knowledge embeddings
- Unlimited Connected AI toolkits
- Advanced analytics
- Unlimited email replies
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 1 stars
Support
App support provided by Know Reply Inc..
Resources
Developer
8 The Green Suite B, Dover, DE, 19901, US
Launched
October 27, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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Edit customers
Customer data
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View products
Products or collections
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Edit orders
All order details for the last 60 days
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