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AI Agents that resolve customer support on Email, Chat, & WhatsApp, all in one inbox.
Konvo is an AI-native customer support platform for e-commerce. Its AI Agents resolve order, shipping, product, and policy questions across Email, WhatsApp, and Chat in your brand's voice, with your Shopify catalog and knowledge base. You set what the AI Agent handles alone, what needs review and when to hand off. Your team works from one inbox and gets tasks and questions from the AI Agent to resolve questions faster. Customers get instant answers, 24/7.
- Your AI Agent resolves order, shipping, product & policy issues end to end
- Helpdesk built for scale: manage Email, WhatsApp & Chat in one inbox
- Your guardrails: what the AI Agent answers, what needs review, when to hand off
- Connected to your stack: integrations to resolve the most complex tickets
- Powerful analytics: turn customer conversations into insights and revenue
Languages
English, Spanish, German, French, Portuguese (Portugal), Italian, Dutch, and Polish
Works with
- Appstle
- ChatGPT
- Claude
- Emails
- Sendcloud
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 25 AI conversations per month
- 200 tickets per month included
- Unified inbox: email, chat, WhatsApp
- AI agent with Shopify tools included
Starter
$138 / month
or $1,325/year and save 20%
€1 per AI conversation beyond the plan's monthly allowance
Features
- 150 AI Conversations per month
- Unlimited Tickets per month included
- Unified Inbox: email, chat, WhatsApp
- AI Order Status & Tracking
- AI Product Recommendations
- AI Sales & AI Support
Core
$404 / month
or $3,879/year and save 20%
€1 per AI conversation beyond the plan's monthly allowance
Features
- 500 AI Conversations per month
- Unlimited Tickets per month included
- Unified Inbox: email, chat, WhatsApp
- AI Order Status & Tracking
- AI Product Recommendations
- AI Sales & AI Support
Scale
$1,040 / month
or $9,984/year and save 20%
€1 per AI conversation beyond the plan's monthly allowance
Features
- 1,500 AI Conversations per month
- Unlimited Tickets per month included
- Unified Inbox: email, chat, WhatsApp
- AI Order Status & Tracking
- AI Product Recommendations
- AI Sales & AI Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Konvo AI.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, custom data, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit Online Store
Online Store pages
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View custom data
Metaobject definitions, metaobjects
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View Shopify admin
Files
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View other data
Locales, locations, Shopify Markets settings, product and variant inventory, product tags, selling plans
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