Encourage More Sales
Increase cart conversion and encourage additional purchases when you offer a best in class return option.
Offer Refunds, Retain Revenue
Boost your bottom line, mitigate losses, and increase loyalty by offering returns on final sale, custom, and non-returnable items.
Give Customers Peace of Mind
Focus on your brand and offer your customers a great return experience. Never say no to a return again with Return Assurance!
About Return Assurance
Customers expect to return anything they buy online, but online stores can’t always offer it (for example: final sale, custom items, and personalized gifts).
Kover offers Return Assurance, which allows your customers to purchase the option to return items in your store for a full refund paid by Kover. Your customers can add Return Assurance to their order directly in your store’s checkout flow. Return Assurance helps customers buy with confidence, resulting in an increase in your sales conversion while reducing the cost of refunds for your store.
How It Works
Click the "Add App" button above, and fill out a brief questionnaire about your store. Afterward, someone from our team will be in contact with you to get our widgets installed on your store. The onboarding process is designed to be as seamless and painless as possible for you; we will do all the heavy lifting involved in installing the code in your theme, and we'll test it to make sure it works and looks great before you start offering Return Assurance to your customers.
Once Return Assurance is installed on your store, your customers will be able to add Return Assurance to their order right on the cart page.
When customers want to return an item covered by Return Assurance, the returns can either be processed through your standard return process and resold again in your store, or sent to Kover where we'll take care of the entire returns process.
After you issue a refund to your customer, you can request a payout on the refund directly from Kover through our Merchant Dashboard and be reimbursed immediately.
Return Assurance is free for merchants. Customers pay a small fee that is dynamically generated by our proprietary pricing algorithm at checkout if they opt in to Return Assurance on their order.
Ready to get started?
Download our app by clicking “Add App” above. You will be prompted to authorize several permissions which allow Return Assurance to function properly in your store. Once you authorize the permissions, our team will take care of the storefront installation for you. No coding or technical knowledge is required to add Return Assurance to your store. Our support team will also be available to personally assist you whenever you need help.
See the app in action
Explore how the app works in an example store.View example store
Free to install
Merchants will be notified when we collect fees from them via Billing API
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
I can't say enough good things about this app and team behind it. The app helps break down the barrier between customers and brands by allowing customers to feel more confident with their purchases knowing they can return and brands less risk knowing they do not have to be responsible for the shipping plus full refunds. The Kover team is so easy to work with and made the entire on boarding process seamless. It's a MUST for small businesses and brands looking to grow and move product!
Silver Sculptor Handcrafted Silver Jewelry
The onboarding process was seamless and easy, everything was set up quickly and with no issues. The team were really helpful guiding me through the process and I'm hopeful the app will bring in more sales!
The app is working great so far! The onboarding process and customer service have been great. I'm happy we can provide this to our clients so they feel comfortable buying our sale/custom items which typically do not qualify for a refund.