Reviews (45)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
November 25, 2024

No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.

The HiFi Cat
Hong Kong SAR
4 months using the app
Seel replied November 29, 2024

Hi,

I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.

I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.

To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com

I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts

We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.

Best regards,
Henry
Product Manager, Seel

August 26, 2024

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Undersummers
United States
Almost 3 years using the app
November 27, 2024

Very smart concept. Especially for stores that only sell final sale items.

Forgotten Luxuries
Canada
7 days using the app
Seel replied December 5, 2024

Thank you for taking the time to write out this review! If you run into any issues or have any questions, please reach out to merchant@seel.com. Thanks for choosing Seel!

July 2, 2024

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

Brave Wolf Customs
United States
About 2 years using the app
November 7, 2024

Just get this, hope this could assst with package issues

YesWelder
United States
1 day using the app
July 1, 2024

Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.

23carat
United States
About 2 years using the app
November 25, 2024

Nice app

Zen Factr
United States
7 months using the app
June 25, 2024

More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us.

The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive.

Very happy with how this app has helped my online sales grow.

Swap Boutique
United States
9 months using the app
July 2, 2024

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

Christines Upscale Resale
United States
4 months using the app
June 27, 2024

Highly recommended!
The customer service will promptly respond to all my inquiries, very good customer service.
Orders with lost products can also be processed for us in a timely manner.

Custype
Hong Kong SAR
10 months using the app