Reviews (227)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting conversion rates and sales by offering order protection, reducing shipping issues, and streamlining returns. It's especially beneficial for small businesses, enhancing customer satisfaction and encouraging repeat purchases. The app integrates easily with Shopify, featuring a user-friendly interface and flexible widget placement. Merchants praise its reliability, easy setup, and responsive support, with a smooth onboarding process and seamless integration with existing systems.

February 28, 2026

The absolute WORST app. We have installed the app, Tried to get it connected to our shop - It says the app isn't installed when we log in to Seel. We have opened multiple support tickets over the last month and gotten ZERO replies or any assistance to resolve this. We really thought this would be great to have on our site but after receiving zero replies to support tickets, zero emails back and zero communication no matter how many times we requested support this is not worth it and is bad business. I am sure after this review gets posted we will either receive a reply here finally or a reply to our multiple support tickets which is unfortunate it would have to take a bad review for them to reply.

Whimsical Seasons Home | Decor & Gift
United States
2 months using the app
February 21, 2026

Scam!
When they don’t want to pay out they try to think of ways to scam you.

Trying to do a claim and they say choose a return option or just get 10% back.

Only option to choose from is get 10% back!

CForce Performance
United States
About 2 months using the app
May 15, 2026

Very nice app! Our customers love it! Supports are also very helpful

XXOO PETS FAMILY
Austria
4 months using the app
May 13, 2026

Untill now going good, Support is great and onboarding was smoot. looking forward to conversion results

Mavena Co.
United States
12 days using the app
May 22, 2026

great

Trends Boutique on Main
United States
9 months using the app
February 2, 2026

This app is amazing for providing our customers with peace of mind when it comes to returns. As a small business, handling returns can be tough, but this tool has taken that worry off our plate!

VAPORESSO Store
Hong Kong SAR
3 days using the app
May 15, 2026

Great purchase protection option. Simple to integrate.

Scents by ARRI
United States
About 2 months using the app
June 6, 2026

Good

Byeache
United Kingdom
About 1 month using the app
April 27, 2026

great service so far

LookA YoU Luxury ATL
United States
13 days using the app
March 13, 2026

Easy to set up and integrates smoothly with our Shopify store.
The widget placement options are flexible and the interface is very clear.
It helps add an extra layer of confidence for customers during checkout.
The support team is also responsive when questions come up. Overall a good experience so far.

Esslinger
Germany
1 day using the app