Seel Post‑Purchase Guarantee

Seel Post‑Purchase Guarantee

Price: Free
Rating (4.1)
Reviews
Developer

About this app

Launched

July 20, 2021

Languages

English

Offer Returns, carbon neutral shipping, and protection from loss, damage or delays during shipping.

Seel is the easiest path to offering your customers risk-free shopping: Add Return Assurance to convert more customers with a return option for Final Sale items; Add Green Shipping Protection to offset carbon emissions and prevents costs due to loss, damage & shipping delays. Customers can resolve their issues in just a few clicks, and you can manage it all in one Dashboard. Post-purchase problems can ruin customers' impression of you. Seel protects that relationship so they keep coming back!

Seel is the easiest path to offering your customers risk-free shopping: Add Return Assurance to convert more customers with a return option for Final Sale items; Add Green Shipping Protection to offset carbon emissions and prevents costs due to loss, damage & shipping delays. Customers can resolve their issues in just a few clicks, and you can manage it all in one Dashboard. Post-purchase problems can ruin customers' impression of you. Seel protects that relationship so they keep coming back! more
  • Increase conversion and customer satisfaction with post-purchase guarantees
  • Make deliveries carbon neutral and protect your orders from shipping mishaps
  • Eliminate customer support tickets for final sale and shipping complaints

32 reviews

Overall rating
4.1
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
August 4, 2023

Great app, it increased my conversion rate and makes my customers a lot more loyal. customer service helped me a lot and they were very helpful.

washaw
Italy
14 days using the app
July 28, 2023

Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.

HARMONIA NY
United States
About 1 year using the app
Edited December 24, 2021

Kover is totally kick ass! My sales have seen a definite increase since the Return Assurance was added. I love not having to deal with returns anymore. My customers love the flexibility that comes with opting into the Return Assurance as they don’t feel like they are stuck with purchases that would otherwise be non-returnable. Kover goes into my backend and handles the tech aspect of everything which is something I really need assistance with and that helps tremendously. Plus having this service costs me $0. It’s a win-win all around.

D.U.A.
United States
Over 2 years using the app
August 12, 2021

Increasing online orders also increased number of returns. I have been looking for a solution that could reduce financial impact to from increased number of returns. And Kover's return assurance is the best (and probably the only) solution. Adding the return assurance to our service brought huge additional benefits to our customer service. With this service, it enables customer service team to be much friendlier, since they can happily take the returns. Even if the customer didn't purchase return assurance, customer service team will have friendlier talk point, such as by saying “I will make exception for return this time, but for next time, you should purchase return assurance”. Kover team is extremely responsive, professional, and very pleasant to work with.

BANKS JOURNAL
United States
Over 2 years using the app
January 11, 2022

We use Kover for our formalwear (which is on average $400). Due to the delicate nature of our garments, we haven't traditionally been able to offer returns, but with Kover it's become so easy! A large percentage of our formalwear customers choose to add it on - it gives both parties more peace of mind. Highly recommend trying it out for your store! The Kover team is also very responsive when we have feedback!

Sani
United States
Over 1 year using the app

About this app

Launched

July 20, 2021

Languages

English

Built by Seel

About Seel

4.1 average rating

2 years building apps for the Shopify App Store

45 Lansing St, Unit 1801, SAN FRANCISCO, CA, 94105, US

Support

Send a message

merchant@seel.com

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