Reviews (41)

Overall rating
4
Counts per rating level
  • 85% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
August 26, 2024

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Undersummers
United States
Almost 3 years using the app
July 2, 2024

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

Brave Wolf Customs
United States
About 2 years using the app
July 1, 2024

Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.

23carat
United States
About 2 years using the app
June 25, 2024

More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us.

The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive.

Very happy with how this app has helped my online sales grow.

Swap Boutique
United States
9 months using the app
July 2, 2024

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

Christines Upscale Resale
United States
4 months using the app
June 27, 2024

Highly recommended!
The customer service will promptly respond to all my inquiries, very good customer service.
Orders with lost products can also be processed for us in a timely manner.

Custype
Hong Kong SAR
10 months using the app
May 29, 2024

Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.

Christina's Coffee
United States
9 months using the app
April 3, 2024

Good company, decent application and support. We've had no issues using Seel. Thank you.

WONDERCRAFT LTD
United Kingdom
1 day using the app
August 12, 2021

This return assurance program is brilliant and the team that helps you to onboard is super responsive and helpful. Not only does this help us manage returns on final sale items it also helps give our customers an extra peace of mind when ordering final sale items online. It is a no brainer to have this service in place for your customers giving them an option to insure their purchases and protecting your brand reputation.

LaaTeeDa.com
United States
Almost 3 years using the app
September 16, 2021

The onboarding process was seamless and easy, everything was set up quickly and with no issues. The team were really helpful guiding me through the process and I'm hopeful the app will bring in more sales!

Silver Sculptor Handcrafted Silver Jewelry
United States
Almost 3 years using the app