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Very Disappointing and misleading expect to lose products as well as money with no support available. Creators reach out which was good but from the 9 products sent out i only got 3 reels in 3 months. Most take the product free sample and not reply as well as many creators using fake engagement statistics. The Linkable team blamed me for giving samples to creators and not receiving anything so platform is full of creators who don't producer content.
A good fix will be able to report those who steal samples with nothing in return and rate creators on their work. Plus, the monthly subscription fee isn't really justified with the potential return you gain. The platform runs well and has very good potential but has terrible execution for businesses. Just a pithole to lose money & products full with unreliable creators. You will get much more return just paying for ads.
*Update* The response from their team is completely dishonest as the team will shift blame. Avoid at all cost and save yourself money and time. because of this review they are threathening me with legal action hoping i take down my honest review and experience.
We’re disappointed to read this review as we don’t believe it gives a complete picture of the results generated through Linkable.
Several creator collaborations generated published content and meaningful engagement through Linkable.
One collaboration alone generated over 1,800 likes, 30+ comments and more than 70 reshares on Instagram, alongside genuine interest in the product from viewers. Additional content was also published after you had left the platform.
It’s also important to clarify that creators had to be reviewed and accepted by your brand before products were sent. In several cases, creators were accepted and products were shipped with very limited subsequent communication through the platform.
Clear expectations and follow-up are particularly important for a product that needs to be tried and ingested before a creator can confidently share their experience with their audience.
More broadly, sending a product does not automatically guarantee a post, particularly when no payment is involved, unless a specific deliverable has been agreed as part of the collaboration terms.
Brands often send products to creators as gifts as part of their PR efforts, knowing that not every creator will choose to post about the product unless they genuinely like it or a specific deliverable has been agreed as part of the collaboration. This is why setting clear expectations with creators from the outset is so important.
Since your time on Linkable, we’ve continued to develop the platform and introduced additional controls around creator applications, giving brands greater control over who they collaborate with before any product is sent.
We also wish you had raised these concerns with us while using the platform, as our team would have been happy to help manage the collaborations and address any issues directly.
Our experience with Linkable has been extremely disappointing. Despite the time, money and resources we invested, the app generated zero revenue for our business.
We were promised a lot in terms of results and support. We spent significant working hours setting everything up and also lost money sending free product samples, but ultimately received no return whatsoever.
We were repeatedly offered extensions to the trial. We specifically told them that we did not want the trial extended again, yet we were charged for the expensive subscription when the trial ended. We contacted them around a day after the charge to request a refund, but despite trying to resolve the issue, we are now struggling to get a response.
For an app at this price point, we expected much better results, communication and customer support.
Based on our experience, I would highly recommend avoiding this app. We ended up losing money on the subscription and free samples, as well as a considerable amount of our team's working hours, while generating £0 in revenue.
Hi Grace & Co team,
We’re sorry to hear that you feel this way about your experience with Linkable.
Having reviewed the account carefully, we do think it’s important to provide some context.
Throughout the trial, your campaign remained active, creators were accepted and products were sent, with creators successfully delivering content and promotion as part of those collaborations. The platform also continued to be actively used through the final days of the trial.
While we completely understand that generating sales was an important objective for your campaign, creator marketing does not guarantee immediate revenue from every collaboration. Linkable facilitates creator discovery, content, promotion and affiliate tracking, but we cannot guarantee a specific level of sales or return.
Regarding the subscription, to clarify, the account was charged for one month following four months of free access, during which the platform was actively used.
The subscription automatically converts to a paid plan unless cancelled before the renewal date, which is communicated during signup and through automated reminders ahead of renewal.
We take feedback around communication and expectations seriously and will continue working to make both as clear as possible for every brand using Linkable.
We wish Grace & Co all the best.
We've had a good experience using Linkable so far. The platform has been easy to use, and the team has been responsive and helpful whenever we've needed support. Looking forward to seeing how the product develops over time.
Love this new Shopify app! Ive been dying for a platform to launch like this to help track influencer campaign effectiveness - not only for our internal marketing metrics but so we can present the results to investors.
Without Linkable, we can only provide CAC to investors based on paid ads and "CAC estimates" based on influencer marketing which I don't love doing.
We actually started asking our influencer partners to sign up on linkable so that we can track their results. We offer them a higher commission when they sign up with linkable because overall, our total influencer marketing CAC is way lower now thanks to this platform.
Sorry for the rant - just happy with how things have been going and love seeing new startups build something thats ACTUALLY a value tool in our tech stack. Not a useless dues and subscriptions line item.
it's dead
Thanks for sharing your feedback.
We’re sorry to hear the experience didn’t meet expectations. We reached out to offer support, as the campaign was launched privately with a 0% commission, which typically results in limited creator engagement.
We’re always happy to review campaign setup and share best practices to help ensure campaigns perform as intended.
If you’re open to it, feel free to reply to our email and we’ll gladly take a look together.
Linkable has been a really great addition to our Shopify setup. It makes running affiliate and creator campaigns feel way less messy than it usually is.
We can launch campaigns quickly, send out simple links to creators, and actually see what’s working without digging through spreadsheets or juggling different tools.
It also has a great talent pool.
Highly recommend!
