Live Chat by Social Intents
- Pricing
-
Free plan available
- Rating
- 4.0 (4)
- Developer
- Social Intents
Featured images gallery
Talking to your customers should be easy. Build AI Chatbots with the ability to escalate to humans.
Live Chat with AI Chatbots to answer visitor questions with a human touch. Train your AI chatbot with your website data in one click. When you need to get a human agent involved, easily handoff chats to your agents in the collaboration tools you already use - Microsoft Teams, Google Chat, Zoom, and Slack. Stop context switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors.
- Chat with your website visitors from Microsoft Teams, Slack, Zoom, or Google
- ChatGPT API Integration. Escalate any chat from ChatGPT to human agents.
- Unlimited Live Chat agents in Teams, Slack, Google Chat, Zoom, or Webex.
- Auto-Translate chats between your visitor and agent language.
- Customize your chat logo, colors, text, and language for your business.
Languages
English
Works with
Microsoft Teams, Slack, Chat, Live Chat, ChatGPT, GmailAll features
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Social media
- Multi-language
- Real-time translation
- Push notifications
- Agent analytics
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Social media
- Self-service
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Unified inbox
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Always FREE
Free
- Native Microsoft Teams and Slack Integration
- 1 Live Chat Agent
- Limited to 20 Chat conversations/month
Starter plan
$39 / month
- Native Microsoft Teams and Slack Integration
- 3 Live Chat Agents
- 200 Chat conversations/month
Basic Plan
$69 / month
- Native Microsoft Teams and Slack Integration
- Unlimited Agents
- 1000 Chat conversations/month
- Shortcut Responses
- ChatGPT Integration
Pro Plan
$99 / month
- Native Microsoft Teams and Slack Integration
- Unlimited Agents
- 5000 Chats/month
- Shortcut Responses
- ChatGPT Integration
- While Label
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (4)
We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!
It's attractive enough and functional. Only issue is that when liking a window opens with "Say something about [facebook page]", but it's inside the Social Offers box. It took a minute for me to get it to stay liked and be free of the box to see the code. As it is users may get frustrated and rage-quit the whole purchase.
If it were fixed to prevent the box from appearing or have the box appear on top so that it cold be closed, it would be a 5/5.
Had a little misunderstanding. They fixed it quick. I probably should have found a way to reach out to them before leaving a review. Either way, thanks!
Hi there, I'm sorry about the confusion on the pricing. For our Shopify live chat app, we offer a limited Free plan as well as our premium plan for $8.99/month when you add the app through the Shopify app store. All billing happens within your Shopify account and you get all of the premium features at $8.99/month.
When you sign up outside of Shopify (using our website directly), our standard pricing is between $19 for our Basic and up toe $79 for our ultimate plan with a 14-day free trial. As you can see we offer steep discounts for Shopify users. Please contact us to resolve this confusion so you can receive the discount pricing.
Thanks!
Have not gotten far with the free trial. Customer service is slow in responding to queries.
Support
Social Intents can answer any questions you have about Live Chat by Social Intents.
Developer
Resources
Launched
May 12, 2014
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