LiveRecover SMS Cart Recovery

LiveRecover by Voyage is the best human-powered SMS app for Shopify stores. Period. We specialize in converting your abandoned checkouts into sales — with a human touch.

Say goodbye to unopened emails and cold SMS automation strategies. Harness the power of text messaging with live agents and watch your conversion rates and customer lifetime value (CLTV) skyrocket.

Our best-in-class live agents are your Brand Ambassadors who learn your brand values, capture your brand voice, and become an extension of your sales and customer service teams — saving you time and helping you realize 20X ROI on average.

With LiveRecover by Voyage, you drive effective conversations at scale and:

• Engage and Convert Customers: Recover up to 30% of abandoned checkouts.
• Scale Your Business: Save tens of thousands of dollars in additional staff hires.
• Build Your Brand: Turn your customers into advocates with 1:1 communication.

Expand Your Audience

The opt-in for live agent SMS communication happens right on your checkout page, meaning our agents reach twice as many customers as automations from other Shopify apps. Stop missing out on customers who haven’t replied “Y”! We ensure you remain TCPA and CTIA compliant by managing opt-ins and opt-outs with care.

Build Real Connections with Live Agents (aka Brand Ambassadors)

Our LiveRecover by Voyage Brand Ambassadors work to understand and become stewards of your brand in every interaction with your customers. With 2-way communication over text messages, we answer customer questions about products, shipping, discounts, and more in real-time.

Features Designed to Maximize Engagement and Conversion

• Custom Workflows: Only want us to reach out to first-time customers? Or maybe you want to exclude all carts less than $100 in value? Workflows make it easy to segment based on specific customer and cart information.
• Knowledge Base: Fill the Knowledge Base with product and company FAQs to help your live agents answer customer inquiries quickly — without intervention from your team.
• Unique Discount Codes: Unique one-time discount codes are generated for each customer — safeguarding your store from coupon-sharing.
• Conversion Reports: Access advanced conversion reports and dive into performance metrics by product-specific performance and orders generated by our live agents.
• Full Conversation Visibility: View and monitor our conversations with your customers in real-time and glean valuable insights into customer concerns and preferences.

Install LiveRecover by Voyage today and see the power of human-powered SMS marketing for abandoned cart recovery!