Reviews (80)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for boosting revenue through effective cart recovery, with recovery rates up to 46.9%. It's praised for using real people for customer interaction, leading to higher conversion rates. Features like A/B testing and customizable workflows enhance its utility. The app integrates seamlessly, is easy to set up, and shows immediate results. Merchants commend the responsive support team and consider it essential for their e-commerce strategy.

April 28, 2026

What sets LiveRecover apart is the team behind it. They've been genuinely collaborative — proactively suggesting new tests and willing to build flows around our specific business needs rather than pushing a one-size-fits-all setup. It feels like they're as invested in our performance as we are.

That partnership shows in the results. Our returning customer flow has been the standout, converting at 46.9% with a 45.3% reply rate. Holdout testing gave us real confidence the lift is incremental, and for every 1 customer who redeemed the discount code, 3.7 more bought without it — the conversation itself drives action.

If you're a Shopify brand serious about retention, LiveRecover is a no-brainer.

Awe Inspired
United States
7 months using the app
May 22, 2026

We’ve been using LiveRecover for a few months now, and the results speak for themselves. The onboarding process was seamless, and their team is incredibly professional and responsive. If you want a hands-off way to recover abandoned checkouts with a personal touch, this is it.

Dose
United States
2 months using the app
April 24, 2026

We’ve been extremely impressed with LiveRecover. It fills a critical gap in our funnel by adding a real human touch exactly where automation falls short. Simple to implement, high impact, and a great addition to any eCommerce stack.

Azuna
United States
24 days using the app
May 8, 2026

Very responsive team and clear ROI

The Merman
United States
24 days using the app
December 3, 2025

The team at LiveRecover is very responsive and helpful. Setup was a breeze, and I've had great customer service through onboarding and afterwards. I am looking forward to seeing recovered carts start to rise!

SAYSO
United States
Over 2 years using the app
October 24, 2025

Super smooth onboarding, excellent support team, and impressive recovery results. Highly recommend if you’re looking to boost conversions without adding extra work.

Dr.Dabber®
United States
5 months using the app
July 15, 2024

I have used Live Recover for both of my 7 figure brands for nearly 4 years and my experience has been phenomenal, from the easy user interface, the customer support and of course.... the results.

My favorite part about Live Recover is the ability for brands to use the it at ANY size and have the program grow with them. I started using LiveRecover at 6 figures and have continued to do so at 7 and 8 figures.

Just do it, you won't regret it.

S-FORCE™
United States
About 1 year using the app
July 23, 2024

LiveRecover has significantly impacted our bottom line by helping us recover ~$70K in abandoned cart sales, contributing to 5.6% of our Q1 2024 revenue -- pretty much revenue we wouldn't have recovered simply with the one-way abandon cart automations. Their human-centered approach provides a real connection that customers appreciate and respond to positively.

The insights gained from these interactions have been instrumental in enhancing our checkout processes and overall user experience. Highly recommend for any e-commerce business looking to improve retention and deepen customer relationships.

Nailboo®
United States
About 1 year using the app
July 24, 2024

Great experience so far. Onboarding was smooth. We're about 30 days in and our results are much higher than expected. Worth the money

Huega House
United States
12 months using the app
August 22, 2024

LiveRecover has been a game-changer for our store. Setting it up was a breeze—super quick and easy. What really stands out is how much it's helped us bring in first-time customers who were on the fence. We’ve definitely seen a noticeable boost in our conversions since we started using it. It’s like having an extra hand to close those almost-lost sales. Definitely recommend it if you want to increase your revenue with a minor lift. Also their customer support team is top notch, any time there's a question or idea we want to execute on they are extremely prompt in responding and make sure we have the tools to succeed.

Higround
United States
4 months using the app