Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited February 1, 2021

This app is super turnkey and an incredible addition to our entire brand strategy. Every time I look at a conversation one of the assistants write when a customer asks questions, it’s like they are an actual employee with how much knowledge and research they respond back with. This app is just a no brainer and the team behind the app are incredibly smart. I loved how fast and easy it was to get setup and having humans is way better than the chatbots. More than highly recommend this app, it’s really a vital missing piece if you don’t have it!

TinyCrumble
United States
Over 2 years using the app
January 27, 2021

We have this used this app for years and love it. We believe this team to constantly be submersed in the abandonment space and be leading in innovation and work flow. We appreciate all the extra sales! - Resolution resolutioncolo.com

resolutioncolo
United States
Over 2 years using the app
Edited January 28, 2021

As a customer for over 1 year, LiveRecover has made a huge difference in helping us recover lost sales. Their human interactions also makes a world of a difference as customers feel they are chatting with our team vs a robot and it gives them a sense of connection to our brand. In 2020, we saw a 22% recovery rate from LiveRecover alone. Giving us an additional $35,000+ in revenue - on AUTOPILOT. So I HIGHLY recommend LiveRecover to any Shopify store owners who want to automate abandoned carts through SMS!

Muddy Bites
United States
Over 2 years using the app
January 21, 2021

We have been using LiveRecover for about 2 years now and it is amazing. Our recovery rate has gone up 4x. It is definitely a must have! We love it.

Stealth Angel Survival
United States
Over 2 years using the app
January 15, 2021

We’ve been using LR on our site for about 2 years. It’s a simple solution to ensure a real person is handling your abandoned carts and has gained us thousands of dollars in what would otherwise be lost revenue. Highly recommend.

Mod Sun Merch
United States
Over 2 years using the app
January 19, 2021

We are currently in a market where e-commerce is growing in revenue year-by-year. Consumers are introduced to new brands and products on a daily basis. Due to the increase in competition, advertising costs are rising quickly. For this reason, using customer recovery softwares to win-back customers can significantly determine profitability. I have been using Liverecover since the Spring of 2019. From the day I installed the application, Liverecover has consistently recovered 20-30% of my abandoned checkouts who input a phone number. 20-30%!! Liverecover engages very well with abandoned customers through offering customer discount codes and additional supportive measures. Liverecover offers their clients a quick installation process + an easy-to-navigate platform. Sometimes, for my entertainment, I will use the feature where I can view the conversations Liverecover employees have with my customers. Some of the conversations include 20+ text message engagements - they will do everything in their power to win back the customer. The ROI is consistently higher than email marketing and social media advertising. I recommend Liverecover to all Shopify Business Owners who drive moderate traffic and sales. It significantly improved my businesses profitability!!

The Burrito Blanket
United States
Over 2 years using the app
January 21, 2021

We have been using LiveRecover for almost a year now. All I can say is what they claim is true! 18-20% conversion rates month after month. Awesome service, we would never operate without it!

Macro Snacks
United States
About 2 years using the app
January 15, 2021

Ive been using LiveRecover for over a year on my store and its honestly the absolute best abandoned cart recovery app Ive ever used in my 5+ years of managed and running Shopify stores. With over $35K+ recovered with a 23% conversion rate you really cant beat this. The best part is that they use actual humans for the conversations vs other apps who just use bots and it adds a personal touch that really affects the conversion rate. Love it.

Touch Carbon
United States
Almost 2 years using the app
January 18, 2021

This is one of my must-have apps. Works amazingly well, zero bugs or issues, and an amazing team of folks to back it up. The results speak for themselves. There have been a few wannabe copycat apps that have popped up. Don't waste your time with those. These guys are the real deal.

Supply
United States
Almost 2 years using the app
January 16, 2021

Installed the Liverecover app in early 2020 and never looked back. Definitely helped out with recovering a ton of abandoned carts. 25% recovery rate too! The best part is that it was so easy to install, took maybe 2 minutes tops and the pricing is very fair. Thanks team :)

Beauty Tools NYC
United States
Almost 2 years using the app