Reviews (94)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 26, 2022

not happy. they only do usa and Canada why not Australia and New Zealand along with Europe? If you don't do this someone else will

WearAura
Australia
About 2 months using the app
LiveRecover replied May 2, 2022

Hi there! We appreciate you taking the time to leave us some feedback. We're constantly striving to improve our platform to help brands grow their business. We agree that there is a big opportunity outside of the United States and Canada. Our team takes compliance very seriously and we are focused on understanding the unique laws and regulations around the globe that will ensure we can provide a compliant and delightful experience for the brands that use our platform and more importantly the customers who receive communications from them.

April 19, 2021

Really helpful. They recovered sales intelligently. My customers know they’re talking to a real person and not a bot.

The Meatery
United States
2 days using the app
Edited April 28, 2021

I was charged while still on a free trial. After emailing customer service (Cody) several times I have not received any response regarding my refund. ***Updated Review Dennis did reach out to me and was able to sort out the refund. I still feel there should be some transparency with the trial period and charges upon activating the account.

Fervor Montreal
Canada
About 2 months using the app
LiveRecover replied April 27, 2021

We do apologize that there was confusion in understanding our risk-free trial. We did refund you 100% even after you added a paid plan and had recovered sales. Hopefully, we can meet your expectations in the future.

February 7, 2021

Easy set up. Increases revenue. Team is legit. If you want to do SMS cart recovery, look no further - you found the app you need.

93brand
United States
1 day using the app