Reviews (94)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
July 25, 2023

Amazing customer service! This app has helped me so much. I can not run my store with out it! Its a must have!

DoinkRollerz Shop
United States
Over 1 year using the app
January 15, 2021

We've generated multiple 5 figures using LiveRecover with little to no effort on our side. This is an essential app and a no-brainer for anyone selling products online. Automation and real humans build a great connection to recover those sales which never would have been driven without a simple text offering a discount. Excited to grow further with LR!

SweetDreams
United States
Over 1 year using the app
January 30, 2021

Have been using LiveRecover for nearly a year, consistently generating extra revenue for our store without so much as glitch or a hiccup. We've proposed some changes around the script/offering - which were implemented literally same day, very fast feedback/support from the management/founders. Thumbs up.

Jean Patrique Professional Cookware
United States
Over 1 year using the app
April 28, 2023

One of the BEST APPS ON SHOPIFY! Fully Automated .. Non obtrusive... Easy to install and then they handle the rest! This app pays for itself!! Dont believe it? Go to TrainingMask.com or BullyChews.com and abandond your cart... You will get an recovery SMS with a Discount! Love this app!

BullyChews llc
United States
Over 1 year using the app
November 18, 2022

LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.

Heart Made of Gold
United States
Over 1 year using the app
LiveRecover replied January 19, 2023

Hi there,

Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.

I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.

Again, thank you for your feedback and hope we can resolve this soon!

LiveRecover Team

August 18, 2023

This tool is a valuable addition to any growth marketing tech stack, enabling personalized SMS outreach to effectively convert potential customers. Highly recommended!

JAXXON
United States
Over 1 year using the app
March 9, 2021

I had a lot of abandoned cart issues and wanted to integrate an app that could help we with that. Within a day LiveRecover recovered a large abandoned order and consistently recoveres them for my shop! The live agent chats with my customers is great! All my customers seem to be happy to receive a text and are grateful for the discount offer!

PLANTITA & CO
Canada
Over 1 year using the app
January 18, 2021

We use this for our tabletop board game, OK Boomer. LiveRecover helped us turn very profitable this Christmas and we are so thankful for their team and support. We highly reccomend.

OK Boomer
United States
About 1 year using the app
October 13, 2023

A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.

Dosaze
United States
About 1 year using the app
March 1, 2023

Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.

Seido Knives
Canada
About 1 year using the app