Reviews (94)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
January 14, 2021

I use LiveRecover for both of my DTC brands and the recovery rate is absolutely insane. Live Recover has been able to recover 28%-30% of our abandoned carts every month. It is an absolutely must have if you’re serious about your business.

Sigma Kore
United States
4 months using the app
October 3, 2023

Liverecover has incrementally improved our revenue by texting people at the bottom of the funnel that need their questions answered or a discount to push them to put in their credit card and purchase. It's a win-win, no brainer for us, personal support is valued, and steve/ari give world-class support. we used for www.laticoleathers.com

Latico Leathers
United States
2 months using the app
January 25, 2021

This app is awesome! The agents do a really good job with due diligence to help customers and the experience is 10/10 so far! This is a NO BRAINER for decreasing cart abandonment.

Del Rio Vineyards
United States
About 2 months using the app
January 17, 2021

Excellent cart recovery app with an excellent support team. I appreciate the way that their customer service reps engage with my customers, as opposed to every other automated SMS recovery app. Highly recommend.

Stoic Muse
United States
About 2 months using the app
August 17, 2023

LiveRecover SMS Cart Recovery has been nothing short of a revelation for our business. In a world where the online marketplace is rife with competition and fleeting consumer attention, LiveRecover has managed to stand out as a beacon of innovation and effectiveness.

From the onset, the service's integration was seamless, and its user-friendly interface allowed us to navigate effortlessly through its robust features. But beyond the aesthetics lies the true prowess of LiveRecover.

What impressed us most was the tangible impact it had. Within a short span, we witnessed the recovery of thousands of dollars in incremental revenue. These were not just numbers on a screen but a testament to the service's intelligent design and targeted approach.

LiveRecover's SMS Cart Recovery system doesn't just reconnect with lost customers; it engages them in a way that feels personal and relevant. The messages are thoughtfully crafted, resonating with our brand voice, and striking the perfect balance between persuasion and respect for the customer's space.

But the true beauty of LiveRecover is in its adaptability. It doesn't merely fit into our existing marketing strategy; it enhances it, learning and evolving to provide insights and results that are both measurable and meaningful.

In an age where customer retention is as vital as acquisition, LiveRecover has proven to be an indispensable ally. It's not just a service; it's a partnership that understands our goals and aligns with our vision.

To say that we are satisfied would be an understatement. We are excited for what the future holds with LiveRecover as a partner. For any business seeking to turn a potential loss into a substantial gain, I wholeheartedly recommend LiveRecover SMS Cart Recovery. It's not just a smart choice; it's the right choice.

KITSCH
United States
About 2 months using the app
January 20, 2021

Been using Liverecover for 2 years on multiple stores now. The recovery service is great, but what I really love is being able to read the conversation records and gather valuable data on why people are dropping off. Started scaling a new brand last month. Caught a tip from a Liverecover conversation. Updated website. Conversion rate has almost doubled! It's one of my core go-to apps.

TRESS
United States
About 2 months using the app
November 16, 2023

LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize.

If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.

Jordan Craig
United States
15 days using the app
July 19, 2023

You can't go wrong using LiveRecover! This app is an absolute game-changer, and its pricing plans are fair for every business size.

eladay
Canada
12 days using the app
November 2, 2023

Instant revenue recovery as soon as it went live. Just make sure to fill out the knowledge base thoroughly for their reps.

Cleopatra
United States
9 days using the app
November 20, 2023

LiveRecover is an absolute cheat code. In about 4.5 days the recovered sales are over 10x the monthly cost I'm paying for the Pro Plan. This is the most no-brainer thing I've ever done for my brand.

DoodleDazzles
United States
6 days using the app