LiveRecover SMS Cart Recovery

LiveRecover SMS Cart Recovery

From $49/month
Rating (4.5)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 14, 2021

Languages

English

Works with

ReCharge, zipify, one click upsell

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Pricing

Growth Plan

$49/month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$199/month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

Growth Plan

$49/month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$199/month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

78 reviews

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
January 29, 2024

I used to have the same issue. I signed up for it, and I followed the article for the check out system setting once I follow the article, I begin to create the workflow and I’ve been waiting more than 24 hour for the conversation to start live agent? support was great. But the issue was not solved. I’ve been waiting more than a week, but I’ll definitely come back. Hopefully I’ll give myself a chance again and hopefully it works this time and if it doesn’t, I’ll sign up with a different company.

Gentlemen Gear
United States
6 months using the app
November 16, 2023

LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize.

If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.

Jordan Craig
United States
15 days using the app
November 20, 2023

LiveRecover is an absolute cheat code. In about 4.5 days the recovered sales are over 10x the monthly cost I'm paying for the Pro Plan. This is the most no-brainer thing I've ever done for my brand.

DoodleDazzles
United States
6 days using the app
November 26, 2023

Took money after removing app weeks prior. They won't respond to emails. Very unprofessional. I've noticed others complain of the same issue. This isn't a coincidence. This is a shady app.

Sapphire Ace
United States
22 days using the app
LiveRecover replied December 26, 2023

Thank you for your review. We’re sorry to hear about your frustration, but let’s clear the air: no shades or shadows here, just a bit of a mix-up with the billing after you uninstalled the app. Rest assured, we’ve processed your $9 refund within 24 hours of receiving your email on a Sunday evening.
We’re on the ball to ensure our billing communications are crystal clear going forward. It’s never our intention to leave you feeling out of the loop.
If you’ve got more to say or need further assistance, our customer support team is ready to step in—no shadiness, just straight-up service.
We appreciate your vigilance in keeping us in check.

October 13, 2023

A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.

Dosaze
United States
6 months using the app

About this app

Launched

January 14, 2021

Languages

English

Works with

ReCharge, zipify, one click upsell

Built by LiveRecover

About LiveRecover

4.5 average rating

6 years building apps for the Shopify App Store

12407 N Mopac Expy, suite #250-238, Austin, TX, 78758, US

Support

Send a message

support@liverecover.com

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