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support is not replying i paid for a membership and it says not activated so i can't see sessions and support never replies
GUYS DO NOT INSTALL THIS APP , they will mess up your shop and enter your data, and you will have thousands of bots from china in your store
Hi,
We’re really sorry to hear about the issues you’re experiencing. Your membership should activate instantly, so something clearly didn’t work as expected — we’ll be happy to fix it for you right away.
Just to clarify: our app does not interact with your store data in the way described, and we absolutely do not generate any artificial traffic. This seems to be a misunderstanding, but we’re here to help resolve your real issue.
👉 Please reach out to us via our support chat or email us at hello@livesession.io — we’ll make sure your account is activated and everything works properly.
Thanks,
LiveSession Team
The Live Session app is one of the best tools for understanding customer activity, offering a user-friendly interface and intuitive navigation. Setting it up was quick, and features like session replays and heatmaps made analyzing user behavior seamless. It provides clear, actionable insights, helping to identify pain points and optimize experiences efficiently.
We've been using it literally for about 7-8 hours, if not less. It's the best-made software we've encountered—we've tried at least 3-4 others. For now, we don't need the higher-tier subscriptions, but even the free version plus the trial they offer provides absolutely everything you need. We're extremely impressed; it's the best software on the Shopify App Store. Highly recommended!
Thanks for the fantastic review! We're so glad you’re impressed with LiveSession, even in the free version :D Your recommendation means a lot!
It's relatively easy to use, not very complicated. And this app also has many functions, which help us make diverse analyses.
Thanks! Great to hear it's easy to use and supports your analyses :)
Very Nice app for UX!
Thanks! :)
Best app to replay sessions and a great customer service. thanks!!
Thank you for your kind words – we're glad you love the app and our support!
Heat maps doesn't work, elements don't show up. Wrote for support 2 weeks ago, no response after trying to get in contact again.
I am very pleased with the app. It enables me to see the customer interactions and see the potential resistance points.
The UI is very clean and intuitive, it has everything I need. Recommended!
Thanks for the awesome feedback! :D
It's a great app, it gives me timely feedback and it's a great price, highly recommended!
Thanks! We're glad you're finding value in LiveSession and appreciate the recommendation!
