Features

• Real-time visitors monitoring - you can see who is browsing your store and on which page they currently are in real-time.
• Shopify cart - see what your customers have in their cart.
• Branding - you can customize the colors of your chat box, use your own company logo, upload pictures of your agents and add attention grabber.
• Multilingual - your chat box can be displayed in any language you want. You just add your languages and the chat box detects automatically the language of your visitors.
• Custom dimensions - you can set the height and the width of your chat box.
• Automatic messages - you can show different messages on different pages which will be displayed after specified amount of time.
• Offline messages - when you are not online your visitors can leave you a message and you can get email notification.
• Groups - you can assign your agents to different groups, e.g. Sales, Support
• Visitor information - you can view where your visitors came from, how long they are browsing your website, how long they are on specific page, their country, IP, operating system and device.
• Chat history - you can view your past chats.
• Notifications - you receive notifications on your desktop and mobile phone when someone sends you a message.
• File transfers - your visitors can send you files and your agents can send files to your visitors.
• Shortcuts - use them when you don't want to type same answer over and over.
• Visitor transfer - one agent can transfer the chat to another agent.
• Statistics - you can view the number of your chats and missed chats.
• Filters - you can set up your chat box in way that it will be visible only for visitors from specific countries.