Overall rating
3.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 24% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
April 1, 2021

Need to the ability to add a stop without having an order. Would be great if we could have a list of drivers and assign delivery plans to a driver, who could then only see their assigned plans.

Twice Loved Children's Consignment Boutique
Canada
Almost 2 years using the app
February 23, 2021

seems like the app is a bit still under construction but all in all works really well. does the basics very well. excited to see it improve

Molly's Dinner Club
United States
Almost 2 years using the app
February 14, 2021

So far this looks promising! We will see how it holds up over the next few weeks. It would be nice to have the actual delivery date versus the order date appearing though!

Pâtisserie Daron
Canada
Almost 2 years using the app
Edited July 27, 2021

I love this app. However there is so much that can be improved. 1. Add waypoints in route. ie supplier pickup points
2. Routing uses toll roads and you cannot opt out. in Melbourne it costs $70 a day to use the toll road in a truck so i avoid them. however the algorithm assumes you want to take toll roads wich causes routes to be incorrect
3. Glitch with paypal not allowing to orders to be marked as delivered
4. Support via email only

Wood 247
Australia
Over 1 year using the app
June 28, 2021

Se que esto no es para dudas, pero alguien sabe por que no me deja guardar mi dirección , me aparece este mensaje No se pudo verificar esta dirección. Quizá no puedas comprar etiquetas de envío o configurar ciertas formas de entrega. Revisa el formato o intenta introducir nuevamente tu dirección.

Artistería
Mexico
Over 1 year using the app
Edited February 8, 2022

This app has huge potential because it already intergrates to shopify , but having read all the reviews you can see not much is being done to add more features. There are alot of valid suggestions within the past reviews and to date none of them have been developed even thou they were mentioned more than 6 months ago so not sure how serious shopify is with this app. Some features that urgently need adding POD , Manuel adding of addresses just to name a few.. If you cant add these features maybe you should buy an exsisting platform that has these features because alot of us are looking for these things.. Personally if it didnt intergrate into shopify i wouldnt even use it because their are alot better apps out there. Im not complaining Im just stating how i see the app and its currently very basic overall Id say it 3.5 / 5.. If the developer is to make a reply to this review please give some depth to your answer and not just say we will pass your feedback on because thats not what we want to hear

Purely Gourmet
Australia
12 months using the app
Shopify replied February 17, 2022

Hi there, Purely Gourmet. Thank you very much for leaving a review of this nature for us to look at. It's clear that you're passionate about the role that Local Pickup plays in your business operations, as well as the operations of other posters here. I want to assure you that we, too, share that same passion for all of the businesses that use Local Pickup. When folks leave feedback for us, we're incredibly appreciative, as it allows us to make suggestions to our Product Development Team so we can make our application offerings better. As you've mentioned, there have been many recommendations made here, over a large time-span, and I want to stress that these pieces of feedback have been passed along. Our Team is responsible for many applications, as well as our standard Shopify offerings, so there are always features that are being either considered, worked on, or implemented, within Shopify products. Though there may not have been updates to Local Pickup that hit on some of the specific feedback mentioned here, our team does take the time to investigate all suggestions, and assess the viability of adding them. The more feedback provided to us, the more we can pass along to our teams, so they can see how desired these features are. Your review serves as a solid reminder to provide feedback when possible, so we can build something better for all. Thank you again for taking the time to leave this review for us, and I hope that we're able to build Local Pickup into something that is capable of doing all of what you desire. -Imogen, Shopify Support

March 12, 2021

I use this app weekly for in-person deliveries. I like the interface and the route optimization. I dislike its integration with other apps, such as maps and text messaging.

Clorinda Pasta
Canada
10 months using the app
January 7, 2021

When some orders cannot be delivered, and are later removed from the route. There is no way to mark the delivery list as complete. It stays in progress forever with no way to mark it otherwise.

Keyspresso
Canada
Over 2 years using the app
July 14, 2020

Everything was good on desktop but in the Shopify mobile app there's a problem creating delivery list job, it cannot proceed to save the list.

1. Fix the Shopify mobile app function to save list

2. Hope to see in the future update can have different tier delivery rate for local delivery. As when delivery getting farther, and we can set a different rate for different postcode.

3. Update with the time that when the item is delivered, not just the date.

4. would be useful if have verified code sends to recipient or able to take a photo when the recipient received the item as proof of received.

Overall is a good feature app

SK Homemade Cakes
Malaysia
Over 2 years using the app
August 14, 2020

helpful. desktop was slow and reloaded about 4 times before started functioning. mobile app integration was seamless, but the call and text functions didn't work.

Beverage Genetics
Canada
Over 2 years using the app