Login As Customer ‑ Magefan

Login As Customer ‑ Magefan

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Rating
3.1 (6)
Developer
Magefan

Deliver exceptional support: log into customer accounts and assist them with various tasks

Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.

Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan. more
  • Login to customer account without a password (with Multipass)
  • Login as customer once customers grant you assistance (without Multipass)
  • Reset customers’ passwords to login to their account (without Multipass)
  • Login to customer account from CRM and helpdesk (with API)
  • Monitor login activity in logs
Highlights
Use directly in Shopify admin

Launched

March 16, 2022

Languages

English

Pricing

Basic Plan

Free

  • Note: no B2B
  • 10 logins per month
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

Standard Plan

$19 / month

or $180/year and save 21%

  • Note: no B2B
  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset

14-day free trial

Pro Plan

$39 / month

or $348/year and save 26%

  • Note: no B2B
  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (6)

Overall rating
3.1
Counts per rating level
  • 50% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 50% of ratings are 1 stars
August 29, 2023

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.

It works smoothly with both legacy B2C and the new B2B customer models.

Youfoodz Wholesale
Australia
About 2 months using the app
August 14, 2023

Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.

alt.
New Zealand
5 minutes using the app
Magefan replied August 17, 2023

Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval.

We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.

January 4, 2023

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!

MDaemon Technologies, Ltd.
United States
1 day using the app
January 30, 2023

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

jsonsweden.com
Sweden
About 1 hour using the app
Magefan replied February 1, 2023

Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password

Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.

June 15, 2023

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

HumanN
United States
11 minutes using the app

Support

Magefan can answer any questions you have about Login As Customer ‑ Magefan.

Developer

Magefan

5 Zluky Ave, Apt. 139, Ternopil, 46010, UA

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