Login as Customer: Support

Name: Login as Customer: Support
Brand: Magefan
Rating: 4.4 (19 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.4 (19)
Developer: Magefan

Faster customer support with direct access to any customer account — no password required

Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).

Log into customer accounts with one click (with or without Multipass)
Place orders, manage carts (persistent cart), and troubleshoot in real time
Log in to customer account from any CRM and helpdesk (with API)
Track support-related logins for transparency and compliance
Compatible with all Shopify plans (Plus not required)

Languages

English

Works with

Shopify Admin

Pricing

Choose the plan that best fits your business.

Basic Plan

Free

Features

Up to 10 customer logins/month
Limited login history
Basic API access
Supports legacy & customer accounts +B2B
Multipass compatible (not required)

Pro Plan

$39 / month

or $390/year and save 17%

Features

Unlimited customer logins/month
Persistent shopping cart sharing
Create, send pre-built carts to customer
Full audit logs (on customer accounts)
View orders placed via admin login
Log in from CRM or helpdesk (via API)
Supports legacy & customer accounts +B2B
Multipass compatible (not required)

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (19)

Overall rating

4.4

Counts per rating level

74% of ratings are 5 stars
14
5% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
21% of ratings are 1 stars
4

All reviews

June 17, 2026

This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers for support. The implementation is exceptionally well thought out and makes troubleshooting quick and effortless.

The Turmeric Co. B2B

United Kingdom

5 months using the app

July 1, 2026

CANT LOGIN AS CUSTOMER

Cubitts

United Kingdom

Over 3 years using the app

April 16, 2025

Incredible Support for Shopify – Highly Recommend!

We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail.

A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable.

If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!

Lazy Susan

United Kingdom

9 months using the app