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Faster customer support with direct access to any customer account — no password required
Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).
- Log into customer accounts with one click (with or without Multipass)
- Place orders, manage carts (persistent cart), and troubleshoot in real time
- Log in to customer account from any CRM and helpdesk (with API)
- Track support-related logins for transparency and compliance
- Compatible with all Shopify plans (Plus not required)
Languages
English
Works with
- Shopify Admin
Categories
Pricing
Choose the plan that best fits your business.
Basic Plan
Free
Features
- Up to 10 customer logins/month
- Limited login history
- Basic API access
- Supports legacy & customer accounts +B2B
- Multipass compatible (not required)
Pro Plan
$39 / month
or $390/year and save 17%
Features
- Unlimited customer logins/month
- Persistent shopping cart sharing
- Create, send pre-built carts to customer
- Full audit logs (on customer accounts)
- View orders placed via admin login
- Log in from CRM or helpdesk (via API)
- Supports legacy & customer accounts +B2B
- Multipass compatible (not required)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (13)
This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers for support. The implementation is exceptionally well thought out and makes troubleshooting quick and effortless.
I get support even though I'm on the free plan. A nice way for Magefan to make sure their tool fits in our stack and show how much they care.
Nicely done.
We're pleased to make your experience with Magefan apps as smooth as possible, regardless of the plan you use.
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Support
App support provided by Magefan.
Resources
Launched
March 16, 2022
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days
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Edit Online Store
Online Store script tags
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View other data
Shopify Markets settings
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