Login as Customer: Support

Login as Customer: Support

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Rating
4.5 (8)
Developer
Magefan

Deliver 5-star customer support: log into classic and new customer accounts from the admin

No need to request any login data to deliver exceptional customer service in your Shopify store. Log into customer accounts without a password directly from the admin panel IN ONE CLICK. Log in to classic and new (B2B) accounts to provide faster customer support. Place orders on behalf of customers, prepare shopping carts, set up customer accounts, fix issues... NOTE: the app doesn’t require you to have Shopify Plus, it just offers different login options for different Shopify plans.

No need to request any login data to deliver exceptional customer service in your Shopify store. Log into customer accounts without a password directly from the admin panel IN ONE CLICK. Log in to classic and new (B2B) accounts to provide faster customer support. Place orders on behalf of customers, prepare shopping carts, set up customer accounts, fix issues... NOTE: the app doesn’t require you to have Shopify Plus, it just offers different login options for different Shopify plans. more
  • Log in to customer account without a password (if you have Multipass)
  • Log in as customer once they ask for assistance (if you don't have Multipass)
  • Reset customer password to login to their account (if you don’t have Multipass)
  • Place orders on behalf of customers and track these orders
  • Login to customer account from any CRM and helpdesk (with API)
Highlights
Use directly in Shopify admin

Languages

English

Pricing

Basic Plan

Free

  • 10 logins/month
  • Ask customers' consent for login
  • Reset customers' password to login
  • Shopify Multipass login compatibility
  • Login to B2B (new) customer accounts
  • Recent logins log
  • Use custom app API endpoints

Standard Plan

$19 / month

or $180/year and save 21%

  • Unlimited logins
  • Ask customers' consent for login
  • Reset customers' password to login
  • Recent logins log
  • NO - API, B2B, Multipass compatibility

7-day free trial

Pro Plan

$39 / month

or $348/year and save 26%

  • Unlimited logins
  • Login to B2B (new) customer accounts
  • Track orders placed by admin users
  • Track accounts admin users logged into
  • Ask customers' consent for login
  • Reset customers' password to login
  • Shopify Multipass login compatibility
  • Use custom app API endpoints

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (8)

Overall rating
4.5
Counts per rating level
  • 63% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 38% of ratings are 1 stars
April 16, 2025

Incredible Support for Shopify – Highly Recommend!

We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail.

A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable.

If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!

Lazy Susan
United Kingdom
9 months using the app
November 21, 2024

The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!

LS EU Production
Netherlands
About 1 month using the app
August 29, 2023

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.

It works smoothly with both legacy B2C and the new B2B customer models.

Youfoodz Wholesale
Australia
14 days using the app
January 4, 2023

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!

MDaemon Technologies, Ltd.
United States
1 day using the app
January 30, 2023

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

jsonsweden.com
Sweden
About 1 hour using the app
Magefan replied February 1, 2023

Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password

Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.

Support

App support provided by Magefan.

Developer

Magefan

5 Zluky Ave, Apt. 139, Ternopil, 46010, UA

Launched

March 16, 2022

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