Magefan Login As Customer

Magefan Login As Customer

Free plan available. 14-day free trial.
Rating (3.1)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

March 16, 2022

Languages

English

Customer account log-in tool to provide customers support faster

Login as Customer Extension enables you to log in to your customer account in a few clicks with or without Multipass. Hence your managers can assist customers in placing orders and fixing issues within a customer account area.

Login as Customer Extension enables you to log in to your customer account in a few clicks with or without Multipass. Hence your managers can assist customers in placing orders and fixing issues within a customer account area. more
  • Log in to customer account with Multipass
  • Allow customers to request assistance
  • Change customer password when logging in to their account

Pricing

14-day free trial

Basic Plan

Free

  • 10 logins per month
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

Standard Plan

$19/month

or $180/year and save 21%

  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset

Pro Plan

$39/month

or $348/year and save 26%

  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

Basic Plan

Free

  • 10 logins per month
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

Standard Plan

$19/month

or $180/year and save 21%

  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset

Pro Plan

$39/month

or $348/year and save 26%

  • Unlimited logins
  • Сustomer consent for assistance
  • Customer password reset
  • Shopify Multipass login compatibility
  • API endpoints

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

6 reviews

Overall rating
3.1
Counts per rating level
  • 50% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 50% of ratings are 1 stars
January 4, 2023

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!

MDaemon Technologies, Ltd.
United States
1 day using the app
January 30, 2023

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

jsonsweden.com
Sweden
About 1 hour using the app
Magefan replied February 1, 2023

Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password

Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.

August 29, 2023

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.

It works smoothly with both legacy B2C and the new B2B customer models.

Youfoodz Wholesale
Australia
14 days using the app
January 27, 2023

waste of time, switching to customer account , then is logs you out.
why did you even make this app :) waste of time.
as admin you would like to login to any account without the problems your app creating.

KEYS4LESS
United States
5 minutes using the app
Magefan replied February 1, 2023

Thank you for your feedback. Could you please specify what problems our app is creating during the login process?
Unfortunately, we weren't able to reproduce the issue on our side. It could be related to third-party app incompatibilities.
We've contacted you via email and waiting for your reply to streamline the process of solving the issue.

June 15, 2023

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

HumanN
United States
11 minutes using the app

About this app

Launched

March 16, 2022

Languages

English

Built by Magefan

About Magefan

3.8 average rating

1 year building apps for the Shopify App Store

Support

Send a message

+380977718890

support@magefan.com

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