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Deliver exceptional support: log into customer accounts and assist them with various tasks
Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.
- Login to customer account without a password (with Multipass)
- Login as customer once customers grant you assistance (without Multipass)
- Reset customers’ passwords to login to their account (without Multipass)
- Login to customer account from CRM and helpdesk (with API)
- Monitor login activity in logs
- Highlights
- Use directly in Shopify admin
Pricing
Basic Plan
Free
- Note: no B2B
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Standard Plan
$19 / month
or $180/year and save 21%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
14-day free trial
Pro Plan
$39 / month
or $348/year and save 26%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
14-day free trial
Basic Plan
Free
- Note: no B2B
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Standard Plan
$19 / month
or $180/year and save 21%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
14-day free trial
Pro Plan
$39 / month
or $348/year and save 26%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval.
We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Support
Magefan can answer any questions you have about Login As Customer ‑ Magefan.
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