Looked After: Returns & Claims
- Pricing
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From $19/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- FlexiLay Pty Ltd
Featured images gallery
Returns, exchanges and warranty claims from any order, in one logged thread. Refunds Integrated.
Looked After gives your store a returns desk. Buyers start a return, an exchange or a warranty claim from any order in their account, or from a Returns Page that needs no login, with photos and answers to your questions. Rules check the window and reason; you approve, decline or ask more in one thread that emails the buyer. Send return instructions and a label, create replacement orders, and resolve with a refund via Shopify, store credit or repair. Returns raised in Shopify become cases too.
- Returns, exchanges and warranty claims from any order or a no-login Returns Page
- Rules for windows, who pays postage, restocking fees and automatic approval
- Refunds through Shopify, restock on refund, replacement and parts orders
- Return instructions and labels, buyer updates and a logged two-way thread
- Shopify return sync both ways, team routing and consumer-law wording by country
Languages
English
Works with
- Customer accounts
- Customer Accounts
- FlexiLay
- Returns
Categories
Pricing
Choose the plan that best fits your business.
Starter
$19 / month
or $190/year and save 17%
Includes 25 cases a month. Each case beyond is 60¢, billed through Shopify, capped at $57 per 30 days. Annual plans
Features
- 25 cases a month
- Free when FlexiLay Payments is active
- Returns, exchanges and warranty claims
- Returns Page with no login needed
- Order button and account page for buyers
- Rules, windows and automatic approval
- Refunds made through Shopify
- 3 custom questions, 3 team members
30-day free trial
Growth
$49 / month
or $490/year and save 17%
Includes 100 cases a month. Each case beyond is 50¢, billed through Shopify, capped at $147 per 30 days. Annual plan
Features
- 100 cases a month
- Everything in Starter
- Unlimited custom questions and team
- Route cases by request type
- Replacement and parts orders from invent
- Restock returned items on refund
- Flags, attention filters and law wording
- 12-month attachment retention
30-day free trial
Pro
$129 / month
or $1,290/year and save 17%
Includes 400 cases a month. Each case beyond is 40¢, billed through Shopify, capped at $387 per 30 days. Annual plan
Features
- 400 cases a month
- Everything in Growth
- SLA and response-time reporting
- Priority support
- Carrier labels (coming soon)
- 24-month attachment retention
- Lowest overage rate at 40¢ a case
- Remove "Powered by Looked After"
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by FlexiLay Pty Ltd.
Resources
Developer
Launched
October 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history, returns
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View other data
Locations
