lookfor: Scalable CX Platform

We started to use lookfor’s multi-agent setup about a month ago. We built three agents - Orders Agent, Operational agent, and Sales Agent - and setup was straightforward (define triggers/guardrails, connect Shopify + email). Since then it’s been handling ~80% of repetitive tickets like WISMO, address fixes, and simple cancellations via the Orders/Operational agents, while the Sales Agent drives product recommendations and seize upsell opportunities. Handoff to our team on complex cases are also clean. Being able to create our own agents for new workflows has been the biggest win in my opinion. Support was responsive (they resolved one instruction nuance the same hour). Overall, it's a solid product.

A Genuine Game Changer!

Lookfor is one of those rare products that instantly feels like the future. From the moment we installed it, the onboarding was unbelievably fast - we were up and running with takign over email ticket support within days - and there were a bunch of integrations and rules we wanted to be included. The team behind it is impressive: responsive, proactive, and genuinely invested. Every message, every suggestion, gets met with thoughtful action and quick turnaround that goes beyond what we thought was going to be a solution. It’s rare to see that kind of partnership from a tech provider.

Within two weeks, the system was handling close to 90% of our support tickets - not just simple queries, but complex, context-heavy ones too. Average resolution times dropped from hours (sometimes overnight) to just a few minutes, and accuracy actually improved. The AI understands tone, nuance, and history better than expected, and our customers are noticing.

At first, the price gave me pause, but that hesitation disappeared quickly. The time savings alone made it worthwhile, but it’s gone far beyond that; we’re seeing measurable boosts in retention, saved sales, and even upsells driven directly through conversations.

If you check our Trustpilot reviews from October 2025, you’ll see multiple unprompted mentions about how amazing our support is. What’s wild is that in most (if not all) cases, those glowing reviews are talking about Lookfor.ai, not a human. That’s the level it’s operating at.

This isn’t just automation; it’s augmentation. It doesn’t replace your team, it makes them faster, smarter, and more focused. For us, this has completely redefined what “customer support” looks like.

I have no doubt that shopping and support experiences for consumers buying DTC is going to get better and better with this sort of technology becoming available. I hate most vendor's AI support bots because it seems to deliver canned responses to me (or version of them) - this mimics really considered and investigated solutions and I can see the joy our customers are getting from interactions.

The team was incredibly helpful in getting our chatbot set up, trained, and running smoothly. Every time we've needed support or had questions, they've responded promptly and solved our issues. I highly recommend this product, it's excellent, especially considering the price.