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Luma answers customer questions instantly via chat and Instagram using AI.
Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.
- AI chatbot that answers product and order questions in Arabic and English
- Automatic order tracking — customers check status without waiting for staff
- Escalates tough questions to your dashboard for human reply
- Storefront chat widget and Instagram DMs managed in one place
- Comprehensive analytics dashboards for users
Languages
English and Arabic
Categories
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
20 AI replies/day
Free
200 AI replies/day
$29 / month
7-day free trial
600 AI replies/day
$79 / month
7-day free trial
1500 replies/day
$149 / year
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Luma.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Inventory, products, collections
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Edit orders
All order history
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