Reviews (45)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited April 28, 2021

I am still setting up this app but so far I have had a great experience with it and it seems to meet my needs. I had a few questions about getting started and they emailed back within 1 hour on a sunday, which i really appreciated. I have still yet to test the app on customers and see how the received files will print out, but i can't see a problem so far and the design looks really clean. I can't wait to release it to my customers! UPDATE
This app has changed my life. I never realised you could create links to your design to share. I will create the customers design and send them a link, they can then edit it and send it back to me. With every order made by a customer, i can go in and make sure its centred and take out bits i don't need before print. This takes less worry of the customer of doing it wrong and cuts my set up print time by 80% My only suggestion to make this app perfect would be to integrate it with shopify's cart. I think customers get confused about having to put their print size in the cart first. It would be great if the 'checkout' button in the app took the customer to the basket page of the website instead of the final checkout page that has no way to go back to the website. I realise that i could perhaps move size prices onto the app, but this will also confuse them. They're a confusing bunch!

EJayDesign
United Kingdom
17 days using the app
June 23, 2022

Extremely simple app with robust customization options. Fantastic for both users and shop owners who are looking for a simple, user-friendly tool. After contacting Andy from customer support, who assisted me along the way and made my job much easier, we will be switching our shop completely soon.

Napkins Ink
United States
16 days using the app
January 13, 2023

Llevamos poco tiempo usándola pero ha sido muy fácil de utilizar, super intuitiva, y con un excelente servicio al cliente, contestan super rápido y efectivo.

Pixel Jar
Colombia
15 days using the app
January 8, 2024

Amazing product and team! I have been using this product for a few years now on Woo and revamping my site on Shopify currently and had a few quick questions which I got immediate help and professional communication. I love this product and team :)

Picks of Destiny
United States
13 days using the app
February 25, 2021

I am a few days into using this customization app and have been extremely happy. I have literally tried almost every customization / personalization app and Lumise was the only one that met my needs. I have a text heavy customization product and the text editor in their customizer app is better than anything I have seen. On top of that their support is outstanding available when you need them. Jade in support specifically was able to figure out the problems I was having as well as do some UI customizations over chat! She couldn't have been more helpful and knowledgeable. Lastly, the Lumise mobile experience is very, very good. It's the easiest mobile customization product I have used in terms of text editing / transforming and I know my customers will end up checking out rather than giving up.

Off The Square Designs
United States
12 days using the app
January 19, 2021

Great app the features are simple and easy to use, what I like most is the excellent customer service from the staff. They are willing to help you at any hour of the day. Would strongly recommend this app to anyone looking for a customizer for their products

Imperial Custom Apparel
United States
11 days using the app
June 26, 2020

I tried several apps and I've finally found the most functional and user friendly app!! I have nothing but great things to say about Lumise's support team. Jade has been fantastic and super patient to all our requests.

Packink
Singapore
9 days using the app
January 11, 2023

Best service! Man hat viele Möglichkeiten einen sehr schönen Designer zu bauen. Das Service Team steht einem immer beiseite!

Abschlussklamotten.de
Germany
7 days using the app
October 10, 2022

The team has helped up get everything set up and the product seems to work good. We are in the testing and getting ready to go live with the app soon.

Temporary Tattoos
United States
5 days using the app
January 6, 2024

I recently reached out to the Lumise Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful. Special kudos to Andy, who went above and beyond to ensure my issue was resolved efficiently. Their dedication and professionalism truly made a difference.

My Store
United States
5 days using the app