Reviews (46)

Overall rating
4
Counts per rating level
  • 83% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
November 9, 2022

David in Support helped me very quickly. Support is always ready to help with all my questions. I appreciate the Support Team at Lumise.

redline-print
United States
About 2 hours using the app
February 24, 2022

This app seems cool but is lacking clear instructions on how to do some needed things. That would be fine, if someone would respond to emails, tickets, or Facebook messages. This seems like it would be great with the proper support. It's a no go for me though.

Holland Creative
United States
2 days using the app
June 12, 2019

We are still exploring the possibilities of offering item personalization for our customers. Great support and very neat UI.

COCOMI
Singapore
About 2 hours using the app
March 1, 2020

Product is OK but missing a lot of serious features.

1.The cart does not go through Shopify so can't do any discount codes.
2. The cart does not work with other products in your Shopify store so if someone adds a product in Lumise they won't be able to add it another product that's not Lumise based. Very confusing for the customer
3. The print files are saved on Lumise's servers and there's no way to download the files without going through their servers. For customers that already have a whole fulfillment system set up, this is very problematic. We would want the production images to be saved on the Shopify servers or even emailed to us.

Would love to try Lumise again in a few months once the above is fixed and change my review to 5 stars. Right now it's missing too many features to be reliably used.

Qstomize.com
United States
2 days using the app
January 18, 2024

This app does not work. After integrating this app into my website, my checkout button broke and I was unable to make sales. The support team did not help me. If you want to install this app, think twice.

dtfintexas
United States
About 20 hours using the app
June 14, 2023

very friendly and good customer support.. if you have a problem you will get help immediately.. i can only recommend it <3

Bubble Blaster
Germany
7 minutes using the app
July 24, 2024

I had some difficulties in using it and Jade helped me a lot, thank you very much!

COOZEBRA
China
5 days using the app
April 23, 2024

Vielen dank Andy für den Superschnellen Support
jetzt funktioniert alles perfekt.

Schnellkaufbutton ersetzt durch (Anpassen Button)

Taunus-Print
Germany
1 day using the app
April 6, 2024

I recently had the pleasure of using this app and experienced firsthand the incredible support provided by Andy, a member of their support team. From the moment I installed the app, Andy was there to assist me every step of the way. I will rate 5/5

Zidesign
Ireland
About 1 hour using the app
March 28, 2024

I really like it - It will work great for me. Andy with Lumise was very helpful in answering a few questions to get me going - Thanks!

FLASH PRINT ON DEMAND
United States
About 3 hours using the app
January 27, 2024

Andy from their product care was very helpful in setting up the button and answered all my questions. Good App to use! Thanks for the good support service.

New Store for ASMS
Canada
1 day using the app
January 21, 2024

Andy helped install the software on my Shopify store he was very patient by providing to me all the information needed to use the app :)

MERCHYPRINT
United States
2 days using the app
December 17, 2023

great service

Chilltown Print Shop
United States
29 days using the app
October 13, 2023

The Support-Team worker Andi make a very good support. Thats what we need in the beginning.
Very good.

Concept your Shirt
Austria
19 days using the app
August 29, 2023

Having integrated the Lumise Product Designer into our Shopify store, we've witnessed a significant enhancement in user engagement. The tool is intuitive, allowing our customers to unleash their creativity and design products to their liking. The interface is user-friendly, ensuring even those with minimal tech-savviness can navigate with ease. Moreover, the live support provided by the Lumise team is commendable, addressing queries promptly and efficiently. The app not only adds value to our store but also offers a unique shopping experience for our customers. Highly recommended for any e-commerce platform looking to offer personalized product designs.

Juby Cards
United States
8 days using the app
April 9, 2023

This app has a major flaw - once a product is added to the cart, users cannot go back and add more products from the website. This is a critical feature that's essential for most stores, and the app is unusable without it. I urge the developers to fix this issue as soon as possible, otherwise, users will likely switch to better alternatives.

Desedia
Greece
14 days using the app
March 25, 2023

Easy to use app Installing was hard but their customer service is great. Agent Andy really helps me set up the application on my website.

Zeekcustomart
United States
1 day using the app
February 4, 2023

it's only works on the pc version and not working on the phone !
you should guys fix your app ! also support doesn't anwser me !

Out-Fitter Store
Morocco
2 days using the app
January 5, 2023

This app has been huge for my business and customers. Recently switched over from wordpress to shopify and Andy helped me with some issues I had transferring getting the lumise app connected. Great customer service.

The Print Champs
United States
8 days using the app
November 1, 2022

Ich habe einige Apps ausprobiert um meinen Kunden die möglichkeit zu geben meine Artikel selbst zu gestallten, habe bis jetzt keine bessere gefunden die Preislich in meinen Rahmen passt. Die App ist sehr übersichtlich und auch für Anfänger gut geeignet, man findet sich sehr schnell zurecht.
Die Preis-Leistungs bei der App passt, Der Support ist super besonders der Supporter Andy vom Lumise Support-Team ist sehr schnell und konnte mir bei jedem Problem schnell helfen.

Tassen-Freak
Germany
4 days using the app
Edited October 30, 2022

Sehr gute Hilfe.... Danke!
Andy half uns schnell und genau mit genau dem was wir gebraucht haben....

Shirt.pe
Germany
2 days using the app
June 22, 2022

It's a great app, it's fully functional and has the customizations I need. And what's even better is that their staff is professional and responsive, I had a problem with the installation and they quickly fixed it for me. Thanks anna for your help.

POPOMELO
China
About 24 hours using the app
June 14, 2022

Very Customizable. Creating your own mask images in photoshop should be information they could add in a support page, but I have used for 3 years and they meet my needs the best as a DTG/DTF print on demand business.

Custom Closet
United States
7 months using the app
April 13, 2022

So far so good. I tried the app a few times but wasn't patient enough to pay attention. Now that I did its simple and works great! Jade from support is quick and responsive to get you taken care of if you need any help. I've tried many designer apps lately and none are perfect (or cheap), but I think I like this one and am going to use it for a while.

MerchbySteven
United States
About 2 months using the app
March 28, 2022

This app works great and the customer service is awesome. I must admit it takes some computer knowledge to get it right, but the app is a very useful tool.

PRINTZEBRA
United States
12 months using the app
Edited March 7, 2022

Lumise is simple, user friendly and powerful. It is extremely fast loading (compared to many other design tools on the market). The support via Live Chat / Facebook has always been 10/10. Jade has been my super star support person and without her rapid response we would have been stuck!

My Stubby
Australia
About 2 hours using the app
October 21, 2021

It is an easy to use app that does what it should. The support was helpful and fixed my problem quickly.

Schokoladen Grüße
Germany
About 1 month using the app
Edited September 24, 2021

Good app for someone looking for a plugin to customize all kinds of products, especially clothes. A lot of features, almost everything is configurable. Staff is very competent, attentive and responsive.

DTG MTL
Canada
3 days using the app
September 16, 2021

It' s really a great application for anyone who wants to offer customizable products. It meets all our needs perfectly and the staff is very helpful at all times.

Dynacum
Japan
25 days using the app
September 13, 2021

Perfect its an awesome app with a really good support. I would only recommend for small businesses as a startup

trendmashop
Hungary
4 days using the app
September 3, 2021

I'm starting a print shop and needed customization. I choose this app because it had features I was looking for to use for my site. I tried another app but with 3 days left in the trial, I wasn't satisfied. There was an issue, probably because of the template I'm using, preventing the customize button to show. I received Jade through customer service and was blown away. She made a few attempts and it still wouldn't show. She submitted it to higher up and keep me in the loop of the time frame. Took maybe a full day, now I delete the other app and post my site. Again thank you Jade for a job well down. Great App and I definitely recommend for features and customer service!

Pressing and Crafting
United States
3 days using the app
June 17, 2021

Having explored all the applications available, I haven't found anything as complete as Lumise. Certainly, at the beginning, it's a bit difficult to get used to all the configurations and so on, but it turns out that behind it, there's a great team ready to help you with any issue, and that's what I really appreciate about them. In addition to their unapproachable quality of support, the app is superbly well designed with simplicity and mainly compatible with all devices, as we know most apps have a lot of bugs on most devices. Personally, I highly recommend Lumise to anyone who wants something very professional. Thank you very much Lumise!

Mallkudos
Japan
7 days using the app
June 4, 2021

Great app and great support from Jade! This is the most comprehensive design app which meets all our needs. The best is the support from Jade who helped me with my difficulties, making recommendations and also fixing exactly the issues i'm having. Definitely recommend this app.

Love Color
Singapore
3 months using the app
Edited May 19, 2021

Great app. Works great, nice customization features. The customer service is very good also. Friendly and to the point.

InstaWall
Mexico
5 days using the app
May 5, 2021

Great support with helping me set up my first product, Thanks for a wonderful app and helping me :-)

Lady Press Creations
United States
About 1 hour using the app
Edited April 10, 2021

Thanks jade for assisting , loving the plug in so far . Thanks for the speedy response . recommended , easiest one ive used.

GAP SUPPLIES
South Africa
2 days using the app
March 10, 2021

Best app ever. Jade from customer care is fire.
Thx again for all the support and patience. We are glad for this colab.

goodz.ro
Romania
About 7 hours using the app
March 2, 2021

so awesome and excellent customer support. Sarah got me up and running. i recommend this app to any custom store

getdopeshirts.com
United States
About 1 hour using the app
February 25, 2021

One of the best T-Shirt design Apps I've tried. They have a great support team that will proactively help you to set it all up with no fuzz. Special Thank you for Jade from their support team!

My Kind of Weird & MAD Martial Art Designs
Australia
24 days using the app
February 1, 2021

Thank you to Jade she helped me fixed the issues I was having with my store. I was having difficulties and she knew exactly how to fix it. Thank you! The app is great and I'm really happy, hope to see them bring more options in the future.

Atelier Regium
Canada
13 days using the app
January 20, 2021

great app!!! ...........................................................................................

PRESSEDINKS
United States
2 days using the app
Edited January 14, 2021

This app helped us with our print-on demand printing business. Very easy to set up and easy to use in our customer's end. 4 stars for the app ( because there are few things to improve) this 5 stars is for Jade!

Xtreme Designs
Philippines
20 days using the app
January 12, 2021

I love this app. I tried using it a couple of years ago with Wordpress and I had a lot of trouble. Never reached out to support, just gave up. I recently tried it again and the online support agent, Jade offered assistance while I was using the app. She was able to help me understand why I had trouble before and helped me fix the issue. Now I fee confident that this app will work for us and our needs. I can't rave enough about the functionality of the app and their support.

Martian Creative
United States
About 12 hours using the app
January 3, 2021

I had good service I recommend I had a lot of help working the app. they helped with a lot of errors I recommend them

daplugcustom
United States
6 days using the app
December 22, 2020

Lumise is a great app. Highly recommend. Jade from the support team was wonderful. She setup Lumise on my Shopify store and helped me with setting up the products and the customize button. Thank you so much Jade. I appreciate all the help you gave me.

Personal Protective Equipment USA
United States
8 days using the app
December 14, 2020

ứng dụng tuyệt vời, tôi rấtt vui và hài lòng về sự giúp đỡ nhiệt tình từ đội ngũ hỗ trợ khách hàng, đặc biệt và bạn Jade

Cofadi
United States
9 days using the app
Edited December 10, 2020

UPDATE 12/10/2020 - We have 3 major open issues and Lumise/Nitro Apps does not respond (Daniel or Jade). We can see they read our chat messages. We send them by email and through Shopify also. Customer service is worse than any other app. They are in Vietnam. We have a Philippines app and they respond in 4-10 minutes no matter what time it is there and they fix things right away. USA we cannot recommend this app. We would leave but we have put too much time into it at this point :/ _________________ Translate to Vietnamese: CẬP NHẬT 12/10/2020 - Chúng tôi gặp 3 vấn đề lớn đang mở và Ứng dụng Lumise / Nitro không phản hồi (Daniel hoặc Jade). Chúng tôi có thể thấy họ đọc tin nhắn trò chuyện của chúng tôi. Chúng tôi gửi chúng qua email và cả qua Shopify. Dịch vụ khách hàng kém hơn bất kỳ ứng dụng nào khác. Họ đang ở Việt Nam. Chúng tôi có một ứng dụng của Philippines và họ sẽ phản hồi trong 4-10 phút bất kể đó là thời gian nào và họ sẽ sửa chữa mọi thứ ngay lập tức. Hoa Kỳ, chúng tôi không thể giới thiệu ứng dụng này. Chúng tôi sẽ rời đi nhưng chúng tôi đã dành quá nhiều thời gian vào thời điểm này: /
____Positive: (1) Ease of Use for business and client. (2) Extended free trial so we can get set up. Needs improvement: (1) Jade and Daniel are in Vietnam (12 hour time difference) and have no USA support hours. It takes time to get answers. (2) When they need to look into it they say 'please wait' but do not follow up proactively. (3) The app does not take the product weight; we have calculated shipping and this makes us lose money. They say it is not possible technically because the checkout goes through the app. (4) Some of our fonts are cut off and we are waiting for a response that they have fixed it. (4) Need more set up documentation so not so many questions need to be asked.

Kapp studio
United States
2 months using the app
December 4, 2020

I love the app...many features to use. Most of all the people at Lumise are always helpful. Helen and Jade have been great. Jade just setup all my Lumise products with a customize button only. Thank you Jade!!!!

SkullHeartDesigns
United States
9 months using the app
November 23, 2020

This is a great app and i find it worked very well with my DIY website. Customer service is excellent and you get feed back within few minutes. Great app and great services.

Dream wand
Australia
7 days using the app
November 23, 2020

The support offered by Lumise has been terrible. They'll take weeks to respond to a message and not even suggest a solution. You can't use this app if you pull shipping rates from products. You'll run into an error. The app "looks clean" but once you start using it you realize that it was built poorly and not usable.

Crush Cellar
United States
19 days using the app
Edited November 9, 2020

Suburbia Style : Wanted to use app for a extra service for my clothing site.
The support is great Jade was quick i had a problem with doing the code and jade installed the code for me and the app is easy to use and setup app 5 stars support - 5 stars for the app.Support is Quick and Responsive. Definitely Recommend.
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New update 9/11/2020 Was going to close my store and so deleted the app then changed my mind as this app would be a great help for my business,so i re-installed and need help with the code,support was very responsive, hands up to Sarah as she responded quickly and it was all done in about 10 minutes, Support is over the top in response and top app 10/10 for support still definitely Recommend

Suburbia Style
Australia
8 days using the app
October 10, 2020

Truly an amazing app, with incredible support that responds in a timely and helpful manner. Highly highly recommend this app to anyone focusing on personalized / customized products.

Karma Pet
United States
8 days using the app
October 6, 2020

The app and Lumise support is great. I compered Lumise with other solutions on the market and it's the best. I use it for my print on demand store with apparel and defintly will use it for other projects.

celpro.info
Poland
14 days using the app
September 3, 2020

Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!

gloliquidation
Canada
19 days using the app
Edited August 27, 2020

Its really a good design tool,support is also good and it helps my business to give a new trendy look with good features and customer friendly options

Print You Think
India
About 1 month using the app
August 13, 2020

The support has been excellent, Jade was able to pointed me in the right direction. thank you for your help.

deplayed
Kuwait
About 16 hours using the app