Reviews (8)
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Amazing service and product selection. Top notch company to work with. We have expanded our catalog to a couple thousand designer pieces by working with LD.
Thank you so much for your kind words! We're thrilled to hear that you've been able to expand your catalog with our platform. It's been a pleasure working with you, and we're here to support your continued growth every step of the way!
The app is great, the product catalog is amazing, shipping is fast and return process is smooth.
Thank you so much for your kind words, Siebentaschen! 🌟
We’re thrilled to hear that you're enjoying the app, the catalog, and our streamlined shipping and return process. Your feedback means a lot to us, and we're excited to keep supporting your success.
– The Luxury Distribution Team 💼✨
I will try to write my experience in some detail, in order to clarify the experience with this application for Shopify merchants. Before subscribing to the application, I had looked at the feedback for the application based on the experiences of other merchants with it. The only negative thing about it was that the product inventory after installing the application appeared to me to be very low, and this caused me confusion, so I deleted the application after adding it 6 hours later, and the subscription price was not deducted by the team, then I wrote feedback in which I doubted the product inventory..! Despite a one-star rating, the team was incredibly helpful, polite, and kind. They explained that the low inventory was intentional, designed to prevent oversold items, which reassured me. They even offered me a free monthly subscription, a very thoughtful gesture that demonstrated their honesty and integrity. Throughout the month, every inquiry I sent was answered the next day. They responded to my questions with complete honesty, consistency, and kindness, without ever showing any sign of fatigue or boredom. This made me feel their genuine commitment and tireless efforts to ensure customer satisfaction. Their answers were comprehensive, thorough, and detailed. I also noticed that the app's design—its ease of installation, automatic product listing without any manual intervention, automatic pricing, high-quality images, descriptions, and automatic product categorization—was exceptionally sophisticated, user-friendly, and well-organized. I've never seen an app with such ease of use, pleasant user experience, and a user-friendly, organized, and elegant product listing system! They also informed me that order fulfillment was automated as well, requiring no manual intervention. Honestly, this is a fantastic app, and it's clear they've put a lot of effort into designing it to satisfy the discerning tastes of their customers! I haven't found this level of sophistication and excellence in any other dropshipping app for over a year. I've been searching for one with such comprehensive features, and that's why I delayed opening my store. I prioritize reliable suppliers, fast shipping, and high quality. When my store opens soon, I'll also share my experience with fast shipping with my customers. Therefore, I highly recommend this app to any dropshipping merchant looking for distinction, sophistication, and luxury that suits
Thank you sincerely for taking the time to share such a thoughtful and detailed update to your review. We truly appreciate your openness, fairness, and trust, and we’re grateful for the opportunity to clarify your initial concerns and support you along the way.
It means a great deal to us to hear that our transparency, responsiveness, and app design met your expectations, and that our approach helped build your confidence. We’ve put a lot of care into creating a reliable, elegant, and fully automated experience for merchants who value quality and professionalism, so your words are incredibly encouraging to our entire team.
Thank you again for your recommendation and kind support. We’re excited to continue supporting you as you prepare to launch your store and beyond.
We paid Luxury Distribution expecting a professional solution, but it turned into a costly mistake. Most of the items we offered through them were actually out of stock, so almost every order was cancelled. This caused us major financial losses and a lot of customer frustration.
They charge high commissions while sourcing products from boutiques in Italy, but the inventory and order system just isn’t dependable. Because of how much this affected our business, we’ve taken formal legal action.
I wouldn’t recommend this app based on our experience.
This review appears to be misleading, as the account in question never transitioned into a paid subscription or completed onboarding. Our records show only a few hours of trial access — no orders, no transactions, and no billing activity ever took place.
Luxury Distribution operates with real-time inventory directly from verified European suppliers, and thousands of merchants successfully process orders daily through our system.
We welcome honest feedback from verified users, but in this case, the experience described does not reflect actual platform use. For any genuine inquiries or support, our team is available at admin@luxury-distribution.com
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— The Luxury Distribution Team
Great product selection and service—excellent company to work with
Thank you so much for your kind words! 🌟 We’re delighted to hear you’re happy with our product selection and service. It’s a pleasure working with you, and we look forward to continuing to support your success.
We had a disappointing experience with this app. Despite working with the company for some time, every order we placed was out of stock, leading to significant losses in advertising expenses and the fees they charged. When we requested a refund for the app fees, our request was denied. We advise others to be cautious before using this service.
Thank you for your feedback. However, we’d like to clarify that your account never transitioned into a paid plan, and the app was uninstalled within five minutes of installation—without any actual usage or engagement with the features we provide.
We’re always open to constructive criticism from genuine users, but in this case, your review does not reflect real experience with our app’s functionality or support. If you ever decide to properly test the app and provide authentic feedback, we’re more than happy to assist and hear your thoughts.
Ps. For users reading this customers review notice it says under their review the amount of time they had using the app.
Balardi
United States
5 minutes using the app
I would like to uninstall my application with you. Your products are expensive and the monthly too is too high. thank you
Thank You for the review, As for the application cost being too high, our subscription cost is detailed before signing up to the service.
As for our products being expensive could you please specify What products you thought had this issue?
We offer a service of displaying what Distributors want to sell in Dropshipping Method, pricing comes like this from the Brand distributor, and we have no control over it.
We Also want to emphasize that Expectations for Margin of Luxury Goods Dropshipping should be According to realistic expectations and factors such as :
1- This is a service provided with no minimum order quantity, and the products being supplied are of very high demand , we also offer 14 days return and customer service.
2- Given that the items are high ticket products (average selling price of 500$ ) a margin from 30-50% should be expected but not higher, if the dropshipper wants to remain competitive and sell below Retail.
We Hope we have clarified these issues, and we wish you every success with your store.
We have been working with LD for over a year now, they are constantly making our life better, the new app is amazing and easy to use, plus their customer support is verry attentive, we will continue to use LD!
Thank You VivaceVenus for the great review, we are glad you are enjoying the service, and will always be available to support you.
