Reviews (21)

Overall rating
3.1
Counts per rating level
  • 71% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
February 21, 2024

We have been working with Madgicx for over 3 months now and we've absolutely fallen in love with the service. From the in-depth analysis of our ad campaigns, campaign creation, and our account review from Manna, we have seen our META campaign go from the back burner, to one of our best traffic and sales drivers.

With managing multiple brands, Madgicx has made it convenient to keep an eye on the ever evolving and dedication required to run small-medium ad campaigns all in one place. We highly recommend using this service.

Plushible.com
United States
2 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

May 22, 2024

Worst customer service ever. Installed two weeks ago, followed recommendations and was just hit with a massive bill. When I contacted them the response was this: 'so not a lot we can do here as it was used for promoting on meta' which firstly doesn't even make sense, and secondly not helpful AT all. DO not use this app, you have been warned.

Fire & Ice Moissanite
Australia
7 months using the app
April 18, 2024

The worst marketing agency that we have ever worked with. The media buyers they provided were of very low quality and did not show any progress. The media buyers they provided were of very low quality and didn't show any progress. They didn't explain their strategies to us and didn't provide weekly reports as promised. We didn't expect to see a 10x ROAS in the first or second month, but we did expect to see some signs of progress and winners. They would turn ads on and off based on their personal beliefs, not on data. We have to give them credit for covering up their teammates' mistakes through lies and deceit. We signed up for Madgicx because of their positive online reviews of their software, but we couldn't comment on it since the media buyers were incapable of applying it to our ads. We don't recommend their marketing agency service to any business owners. If you want more information about our experience, feel free to reach out.

LYFTLYFE APPAREL
Canada
About 1 month using the app
January 6, 2020

been using Madgicx for a few months - things are just getting better and better easier and easier for us here and customer support is second to none.

Fat Freezing Belts
United Kingdom
About 2 years using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

November 22, 2023

I have been using Madgicx for a year now, and it's an amazing platform. It has greatly simplified the management of my Facebook ad accounts, providing me with clear insights and useful suggestions through its AI marketer tools. Additionally, they assigned Nico van Rensburg as my success manager at no extra cost, to help me in optimizing the ad accounts I manage. Nico is an amazing guy, always available to assist with even the most important issues. But most important after starting to work with him, my accounts have seen a significant improvement in performance. Great software with outstanding support, thumbs up!

Jet Italian Deli
Thailand
10 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

February 5, 2020

Day 2 of using Madgicx and i'm already seeing huge benefits. Amazing support from the Madgicx crew, they helped me configure automation tasks and helped me understand how each tactic works and what they will do completely freeing me up to work on new content and think less about how my ads are doing.

Paperwallet
United States
9 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

Edited January 6, 2020

I have started to use this app and it really works wonders. I have seen immediate positive results as soon as I started. My ads perform better and I have full control over them. It also has speeded my processes up significantly

Nordic Yarn
Finland
7 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

January 1, 2020

This is a game changer for our company. To this point, FB hasn't been a viable channel for awareness level advertising, and full funnel ROAS hasn't gone above a 2 even in the best of times. In only 4 days working with Madgicx, we're seeing better CTR, better cost per PDP view, and better ROAS than we've ever see in 2 years of DIY Facebook advertising. Cannot recommend Madgicx enough

Virginia Boys Kitchens
United States
4 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

January 14, 2020

exellent app i just use the app for the first time 2 sale for 3$ spend amazing !!!
i keep using this apps let see how it`s work.
i recommend to try.

Gravity Bowl
France
4 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

October 19, 2022

Honestly, the worst experience of software I've ever had
Honestly, don't know where to start with Madgicx. It got down to the only feature I'd ever use was the audience launcher (which you can in FB.) All the other tools either didn't work or worked one day and then didnt work the next. I posted my experience in a forum after getting no support. The CEo Yahav contacts me the next day prentending that he just 'dropped in for a courtesy call.) Long story short he gives me a 'one off' deal. Here is his email: Hey Tom, So here's my killer offer: 70% OFF the Annual Plan (Which is already discounted 20% OFF) for the $25k/mo madigcx plan. It will sum up to: 1090,8 per year this is less than $91 per month instead of $379. + you'll get 4 weekly 1hr sessions with me during the first month with the goal of teaching you how to use and master Madgicx so that it makes your ad account more profitable. The ultimate goal is that madgicx will either make you more money or save you more money and will def save you time managing your ad account. Terms:
- Exclusive to SunrayFlyGish Business accounts & valid for 2 years.
- Keep it confidential
- Become a madgicx ambassador (groups, testimonial, reviews etc) if you're happy with how it goes :) If you'd like to start, simply sign up using the coupon code: TomBellVIP70
And text me on Skype to schedule the first session together. Best,
-yahav ---------------------------
From that point on I never heard from Yahav. I got 1 session, not 4 and he's skype me saying are you available and then he'd disappear. It was like being trolled by a teenager, ridiculous time-waster. So I never got my sessions and stuck to thinking I've got an audience launching piece of software. Then. I got to my billing and they had taken $4k over 4 months!! I contacted support who never got back to me until finally Dor (another Yahav type, promises the world and then disappears) gave me another deal, offering my half my money back, the rest in credit and some cloud tracking service. Wow, that took another 3 weeks and then the games began, long story short again every single function of MX is now broken. No one is getting back to me, "please send LOOM" "Please screen shot". It would take me days to do all this, the entire programme doesn't work. Their Cloud Tracking service won't even load their sub domain, just get the spinning wheel of death and then you get this finally from 'support' saying "all seems to be working at our end " Now I'm locked in a battle trying to get my $4k back and stuck with the only point of contact in support who talks like a teenage influencer. Madgicx are a group of ever changing young gameplayers who flit on and off calls making wild offers and then never delivering. They'll offer you 'reporting' software for free which made my browser flash like I had loaded a 90's trojan on a windows machine. It was trying to load data and got stuck in this ridiculous loop of never loading. Just awful, expensive, imcompetent, childish game playing little internet people. I'm on an M2 macbook pro 2022 and I've been in computing since 1989. Date of experience: 19 October 2022

Sunray Fly Fish
United Kingdom
Over 2 years using the app
Madgicx.com replied April 3, 2024

Dear Tom, thank you for the feedback.

We are sorry to hear that this was your experience. This shouldn't happen, and no customer of ours should feel this way. We have learned from your case and continue learning and improving our customer service and billing system and processes to give our customers the best possible experience.

All the best,
The Madgicx team