Reviews (21)

Overall rating
3.1
Counts per rating level
  • 71% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
May 19, 2020

David, Asi, Elad are the best people I have ever seen. Best customer support. If you want to use the app watch the videos first. Those just getting into marketing, learn how to use it before writing a bad review. This is the complete app to have your funnel strategy along side your ad sets scaling and optimization.

RBI Shopping Block
United States
3 months using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

December 3, 2021

I used this app to create and launch some Facebook campaigns. It worked fine! There are many cool features that I will be taking advantage of for sure in the future. Also, the customer support was very responsive.

TDF_Shop
Italy
About 1 month using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

January 1, 2020

We are managing the extra services department in Madgicx.
We ourselves are using Madgicx to scale the store revenue on the Facebook Ads advertising channel.

With Madgicx we create new powerful audiences, deeply analyze our current performances in both desktop and mobile, scale and maintain high ROAS with automation tactics and creative insights. Madgicx helps us to reduce most of the manual work and focus on tasks that actually increase store sales.

Madgicx Shop
Israel
About 1 month using the app
Edited May 20, 2020

UPDATE: I had some issues with this app, but they were based on problems with the nature of the products I'm selling. The Madgicx team was great in working with me to solve the issues and make things right.

True Blue Gear
United States
21 days using the app
Madgicx.com replied April 3, 2024

Thank you for the review!

We're glad our team could help you solve all the issues you encountered and turn your experience around.

The Madgicx team is always at your service, and we wish you continued success.

Edited January 5, 2021

Tried the app and had free training from Yoshi, works great! Lot's of custom audiences to play around with. Thank you

Aneka Home Essentials
Malaysia
19 days using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

February 3, 2020

This is a cool app. Increased the perfomance. Getting higher ROAS. Really love this app. The customer service is pretty awesome. They helped me to set up the profitable adsets.

Pink Eden
France
18 days using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

March 2, 2020

No doubt my ROAS improved a lot. Their pre-set module really help a lot in the campaign...Their customer service rep are awsome!! Help me solved lot of issues...

Burnana Concept
Hong Kong SAR
10 months using the app
Madgicx.com replied March 2, 2020

Thanks so much for your review! What else could have we done to delight you and win a 5* review?

January 15, 2020

I love Madgicx! Been using it for over a year (even before it was available on Shopify) and my revenue has never looked better! This new version is just the icing on the cake

Clean Skin Club
United States
15 days using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

Edited January 13, 2022

Update to my below and moved down to a 1 star rating. (for this to appear have chosen 4 or is not visible) I am now even more unhappy as was contacted out of the blue by Yahav Hartman the CEO to ask to have a call with me as wanted to understand my views. I set up the appointment through their system, got an email with the invite on zoom, 7 minutes before a reminder and then no one turned up. That was over a week ago, I emailed to say I had waited, maybe been an issue and offered to re-schedule. Nothing, no reply, no appology and no interest. Not great to be treated in this way and makes me feel my move away from the platform was correct. Original review
I really was unhappy after signing up for a three month membership. All the videos promise the world and an amazing ROAS. The reality is very different. My first meeting with a senior person left me feeling very negative and dejected. I was told it would be hard to do much as my budget was limited and I had very little exposure on Facebook. I set up a campaign, with difficulties at first. I was helped over 3 subsequent calls to rectify this and spent way more than I would want on the first campaign. They were expecting me to spend a daily amount that woud have wiped out my annual budget in one month. With not having confidence in having some guranteed return I felt very uncomfortable. I went with it, and had zero ROAS. As a very small business I just can't afford to waste money throwing this all towards Facebook when I am not getting a return.
I just saw today on my credit a renewal payment taken for a further 3 months. I spoke to the chat to a Glaisa, who told me they have a very strict refund policy. I was not sent any email to remind me that the funds would be taken automatically. She said she would raise a ticket, and advised me to cancel via the settings. This said to contact support as errored. She then said I see youo signed up with Shopify and that you need to cancel there. Then later advised that I have to contact Shopify about a refund as the subscription is with them. The funds were not billed by Shopify, but by Madgicx and show on my CC as Madgicx. This whole scenario is confusing. When I signed up, there was an issue. I was sent a link and then paid the subscription that way. I really am unhappy as had already decided not to continue and have not used the platform for over a month, as I was very disapointed and frustrated with no ROAS and a bewilderingly complicated platform to get around. I really am sorry, but I think the hype is not real for everyone, and for me this was an absolute total waste of money an time. I have given 2 stars because they have a decent support team. I would like to have a refund of the 3 months money taken 4 days back as I don´t wish to continue. If I had a reminder I would have cancelled before.
I am now confused as to who to ask for the money back for 2nd unwanted subscription that is automatic.

Stephen Crouch T/A Lifestyle Travel Trading
Australia
4 months using the app
Madgicx.com replied April 3, 2024

Dear Stephen, thank you for the feedback.

We are sorry to hear that this was your experience. This shouldn't happen, and no customer of ours should feel this way. We have learned from your case and continue learning and improving our customer service and billing system and processes to give our customers the best possible experience.

All the best,
The Madgicx team

June 10, 2020

Super helpful and patient, so far I have great support and will update in time as far as the results. But based on the service so far you can be an inexperienced person like myself and get the help you need to get started with confidence

mewe-jewelry.com
Australia
6 days using the app
Madgicx.com replied April 3, 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.