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Turn your support inbox into AI-drafted, order-aware replies you review and send from your phone.
MailAI connects your support inbox to your store. When a customer emails, MailAI reads the message, looks up their orders, tracking, returns, and product availability live from Shopify, and drafts a reply in your voice — ready to review, edit, and send from the mobile app. Nothing sends without your approval. Order changes refresh pending drafts automatically. Works with Gmail, Outlook, and any IMAP inbox. Customer data is never stored, sold, or used to train AI models.
- Order-aware AI drafts: status, tracking, returns, and stock pulled live
- You approve every reply — adjust tone (warm, direct, formal) with one tap
- Works with Gmail, Outlook, and any IMAP support inbox
- Auto-drafts for real customers only — bulk mail and bots filtered out
- Customer data fetched on demand, never stored or used to train AI
Languages
English
Works with
- gmail
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 20 AI drafts per month.
- All features included
Starter
$5.99 / month
Features
- 100 AI drafts per month.
- All features included
Pro
$12.99 / month
Features
- 400 AI drafts per month.
- All features included
Business
$24.99 / month
Features
- 1,000 AI drafts per month.
- All features included
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by ShopAI.
Resources
Launched
October 7, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders
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View customers
Customer data
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View products
Inventory, products, collections
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View orders
Order fulfillments, all order history, returns, shipping information
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