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We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.
Hi there, first off, just wanted to say how much I love the name of your company! Very clever! I've had a chance to go through this case and appreciate the feedback you're giving us.
We totally understand that going back and forth feels like you're a ping-pong ball, and that's not the intention we want to give out. I see one of our colleagues went on holiday while assisting your ticket. Since we have a 24/7 support system, we want to try to find a solution and get back to you as fast as possible and so other members will pick up your ticket when someone has stopped working. But, this is something we can learn from and improve, so thank you for this!
I see our support have requested extra detailed screenshots from certain products in order to make sure they have found the right solution - we'd be keen to try to solve this with you! You can just reply to the previous conversation with Alex and the request in order to dive further into this.
Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.
I read the horrible reviews before I installed the app. I was hoping I would have a better experience. Nope, not at all. Customer service is bad. I've been trying to get this app to work for 2 weeks. When someone from support would reply, they would keep repeating the same sh*t to me over and over as if it was my first time emailing them about the issues. In my last attempt to get help, they never replied at all. I gave up and uninstalled the app. I'm shocked Shopify hasn't removed this app from its platform. JESUS CHRIST ON A MOTORBIKE
I spent some time setting up the account, and answering some complex questions. Suddenly MailerLite kicks me out, and I get this email: "Email marketing has many rules and regulations that both our customers and we must follow. Therefore, we closely review every application to ensure compliance. Your request has been carefully reviewed. It has been determined that we are unable to provide you with our services at this time. We are sorry we are not the right match for your email marketing needs. Due to the complexity of our account request process and the high volume of requests received daily, we can't provide detailed information about individual cases. Please note that the decision can not be reversed." I have no clue what happened, and as you all can see, I can’t expect to get any help from Mailerlite either.
Hi Akasa, I appreciate you leaving us feedback. We do indeed have a complex approval process in order to make sure that our system is protected for our community. While we understand that the process is in place to streamline everything for our users, we're always open to hear feedback on how we can improve. Feel free to get in touch via feedback@mailerlite.com should you have further details to share with us.
- Lay
App doesn't work, doesn't connect to store. Wasted my money paying for an account which was supposed to come with 24/7 support - who have not responded to my numerous messages about it. Now trying to get my money back and will stick with Kalyivo!
This app for the integration does not work at all so no matter the benefits and great plans that led me to want to choose Mailerlite I have to move along ... and based on the app reviews it more like a sprint... Such a pity.