Mech: AI Helpdesk & Live Chat
- Pricing
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$20/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Mech Software
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AI-powered helpdesk with unlimited agents — live chat, self-service & help center.
Customers can't wait. Your team can't be online around the clock. Mech fills the gap — AI live chat handles questions 24/7, your self-service portal lets customers track orders, submit returns and update their shipping address without ever reaching out, and your help center keeps everything in one shared inbox. Advanced AI engine, your choice of underlying provider. Unlimited agents.
- Self-Service Portal: Customers track orders, submit returns & update addresses.
- Unlimited Agents: Add your entire team with no seat fees, no matter your size.
- Unified Inbox: Manage live chat, email & tickets together in one shared space.
- Help Center & FAQ: Build a branded knowledge base with your own custom subdomain
- AI Engine Flexibility: Choose your preferred AI provider for automated support
Languages
English
Works with
- FB Messenger, WhatsApp, IG
- Google Analytics
- Klaviyo
- Loop Returns
- Recharge
- Rivo
Categories
Order updates
Order management
Pricing
Pro
$20 / month
Features
- Unlimited agents, chats & tickets
- Self-service: orders, returns & updates
- Live chat with AI agent support
- Unified inbox - email, chat & tickets
- Help center with custom subdomain
- Macros, notes & team collaboration
- Reporting & analytics dashboard
- Works with your existing tech stack
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Mech Software.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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Edit products
Products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, order edits, all order history for the last 60 days, third-party fulfillment, draft orders
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Edit discounts
Discount codes and promotions
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Edit Online Store
Metaobjects, Online Store pages, Online Store script tags, theme
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View other data
Locations
