PugSync

JAN 4, 2023 - yesterday, they asked for the WP feed, and I provided it. Been over 24 hours, and still no resolution or response. Also, no response on issue number THREE mentioned below about whether synced content is deleted when you discontinue the subscription service, just like they warn that the content would be deleted when your trial runs out.

JAN 2, 2023 - Got a response back saying they were short-staffed during Christmas break. They provided a link to Squarespace, which said their RSS feed limited how many articles you could sync, which is not on PugSync.

JAN 1, 2023 - Still waiting for an acknowledgment of the emails.

DEC 27, 2022 - I sent two emails to support about issues I am experiencing - but am still waiting to hear back - maybe because of the Christmas holidays. Please respond ASAP.

One - The Squarespace sync only imports ten blog articles out of 60. I upgraded the subscription, thinking there was a limit on the trial version. That did not resolve the issue.

Two - The WordPress sync is not working.

Three - You need to clarify whether articles already synced would be deleted if the app is deleted. Do you state that articles will be removed when the trial ends, but what about when the app is deleted after a subscription?

I emailed both issues to helpdesk@blackpugstudio.com.

I was a little hesitant at first. There were a number of Medium import apps I attempted to use that didn't work out effectively.

This application was great at the beginning and has only become better over time. EXCELLENT value. The development team is also superb. Incredibly helpful and considerate and always focused on the best customer experience.

Absolutely a service I look to continue to use in the future.

Very easy to use and fast customer support! We've got all our articles synchronized and it makes things so much better for our marketing team. Honestly, we didn't see ourselves copy/paste all our publications one by one from Medium. Thank you!