Mend
- Pricing
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From $29/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Masas Technologies, LLC
Featured images gallery
Mend answers shoppers across chat and email. Automate order support with your rules.
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit. Set actions to Auto, Ask me, or Off, with limits, approvals, transcripts, team replies, and human takeover.
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Channels
Pricing
Choose the plan that best fits your business.
Starter
$29 / month
Features
- 100 customer conversations per month
- 1,000 AI replies per month
- No overages or surprise fees
14-day free trial
Growth
$99 / month
Features
- 500 customer conversations per month
- 5,000 AI replies per month
- No overages or surprise fees
14-day free trial
Scale
$299 / month
Features
- 2,000 customer conversations per month
- 20,000 AI replies per month
- No overages or surprise fees
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Masas Technologies, LLC.
Resources
Developer
131 Continental Dr, Suite 305, Newark, DE, 19713, US
Launched
July 20, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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Edit discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions
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View Shopify admin
Legal policies
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