Merchant AI: Chatbots & Agents
- Pricing
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Free plan available. Free trial available.
- Rating
- 5.0 (1)
- Developer
- Cross Digital Ltd
Featured images gallery
An AI assistant trained on your store. Answers questions, suggests products, tracks orders 24/7.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Hands off to email, or helpdesk with full transcript context
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free Plan
Free
Features
- 20 messages / month
- 1 AI agent
- 1 team seat
- 1 MB knowledge base
- Website & file sources
Starter Plan
$25 / month
or $255/year and save 15%
Features
- 400 messages / month
- 1 AI agent
- 2 team seats
- 15 MB knowledge base
- All source types
- Advanced analytics
14-day free trial
Pro Plan
$79 / month
or $805.80/year and save 15%
Features
- 2,500 messages / month
- 3 AI agents
- 5 team seats
- 30 MB knowledge base
- All source types
- Advanced analytics
14-day free trial
Business Plan
$249 / month
or $2,539.80/year and save 15%
Features
- 9,000 messages / month
- 5 AI agents
- 10 team seats
- 60 MB knowledge base
- All source types
- Advanced analytics
- Dedicated support
- Custom agent branding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I’ve only just started using Merchant AI, but my first impression has been really good. The setup was easy, and it already feels like a useful way to help customers get quick answers while browsing my store. I like that it is built with Shopify merchants in mind, so it feels relevant rather than generic. Looking forward to seeing how it helps as more customers use it and free up support time.
Support
App support provided by Cross Digital Ltd.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, store credit, companies, Online Store, custom data
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Edit customers
Customer data, customer data erasure, merge customers, customer tags
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View products
Products, product listings, collections
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Edit orders
Draft orders, order details
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View store credit
Store credit account transactions, store credit accounts
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Edit companies
Companies
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Edit Online Store
Theme, checkout page, Online Store pages
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View custom data
Metaobjects
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Edit other data
Shopify Markets settings, Quick Sale, product and variant inventory, product in-store pickup availability and locations, product tags, selling plans
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