merchOne: Print on Demand , 50 reviews
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I'm starting to think that the positive reviews here are fake, none of the stores seem to exist or be active any more.
My experience so far is very negative and I'm wondering how other businesses could run using this platform. The mockups generation doesn't work at all, so you'll have to create all the mockups manually yourself.
And depending on what kind of product variants you intend to sell, you'll have to create 2 different products just because the sizes are split in the merchOne platform. So you end up having e.g. one product in 3 sizes and another in 2 further sizes. This makes no sense from a customer perspective.
These are absolute killer criteria with wich I've already lost too much time, and any other provider such as Printful, Printify or Gelato is here much better (despite being more expensive as well).
We are sorry to hear about the issues you experienced while using our platform. Thank you for reaching out and providing us with valuable insights.
While we are glad to hear that we deliver one of the best prices in our product class, we understand that the unsatisfactory experience is not acceptable. Your concerns regarding store activity, mockup generation, and product variants have been duly noted, and we have already addressed the issues for further improvement. Please note that the design configurator has been recently updated with advanced AI and photo editing features, and it remains under continuous development. Your review, however, will help us make necessary fixes to deliver a better user experience.
We always encourage contacting us directly in case of any difficulties or questions to resolve all issues as quickly as possible. Please let us know if you would like to have a short call with our Product Owner to discuss the problems and give us a chance to provide better service.
Very good support Especially Olesea is usually quick to answer and a great help, thank you!
Von der Qualität bis zum Support alles Top. Bei Fragen wird innerhalb eines Tages geantwortet, die Lieferzeiten sind so wie vorgegeben und an der Qualität der Produkte ist sowieso nichts auszusetzen.
Danke für den Support, diese App ist sehr nützlich und hilft einem weiter wenn man einen zuverlässigen und kompetenten Partner braucht. Daumen hoch.
We've been working with picanova for approximately 1.5 years now. We started off with an manual approach using their B2B portal. After a year of learning, expanding and developing we are highly motivated do continue our growth using the automated API connection. Once you've reach a curtain volume you will get a sales account assigned supporting your endeavors. The support's been great so far. Pricing and terms seem to be reasonably fair. We also trust in the quality of their products. It's not that the products are flawless, but if you'll encounter any issues, the replacement or refund is more than customer friendly. A true hidden champion.
I have been working with Picanova for some time now.
Very efficient way to produce and ship high quality print products.
The customer support is very fast and reliable. Absolutely recommend working with Picanova to automate and scale your pod business.
Really good experience with Picanova so far. The quality of the printing is top notch, so we can feel confident scaling our buisness with them. In terms of pricing I don't think you can beat them, at least on the European market The main advantage for us is the possibility to use their API to make our process automatic with our store I would appreciate a better direct way to communicate with them, but overal very satisfied with the support and quality
We are pleased to haear your transparent and nice comments, it is much appreciated! We take pride in providing the best support experience for our partners and your kind words mean a lot to us - we appreciate for being with us and you are so valuable to us, we are at your service around the clock-24/7
The service is great, the prices are very competitive. The quality of the canvases is high They still have some small technical problems but they are giving me all the necessary assistance If I can leave a piece of advice, it would be much better to be able to sell with the same store both in Europe and in the USA. At the moment it is not possible to use the same Store to sell, for example, in the UK and the USA 5 stars you deserve!
Great to hear that you are enjoying the Picanova POD service, thanks for the great review! We're happy to hear that our support team has been helpful to you and of course, we are in constant development processing for supporting you even better.
Wishing you the best of luck with sales! :)
Eine sehr gute App für alle die POD machen. Anbindung geht einfach, Lieferzeiten sind Top und die Preise sehr wettbewerbsfähig. Nur zu empfehlen. Und bei Fragen ist der Support immer schnell zu erreichen.
I am working with Picanova GmbH since end of the last year. The product quality is great, shipping is super fast and packaging looks good. You have also the opportunity to have your brand name as sender name on the shipping label. The fulfillment is also really easy and convenient. All in all 5 stars and a great company.