Reviews (29)

Overall rating
3.9
Counts per rating level
  • 79% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
December 9, 2025

Not working properly
CANNOT ADD ANY CARD NUMBER

PixWallArt
United States
Over 2 years using the app
March 21, 2025

Overall, super happy with Merch One. It is a good plug in, and offers a great value in products.
I was searching for a POD co. That would easily add to my Shopify platform and handle the shipping at a reasonable rate. This was the best solution I found. The print quality I can happily stand behind ( and I am very picky) I have found a few issues with the mock ups and renderings, but have worked around those issues. I have communicated with Merch one on the issues, and they are working on it.
If you are looking for a good printer, with reliable quality, standard shipping rates and a good product offering. Merch One is the best out there!

D2stobbDesigns
United States
About 1 year using the app
merchOne replied March 24, 2025

Thank you so much for your kind review! We’re glad to hear you’re happy with the print quality and how well merchOne works with your Shopify store. It means a lot to us - especially knowing you're picky about quality! Thanks also for sharing your feedback about the mockups. We're working on improving that, and your input helps a lot.

May 7, 2025

Ich arbeite nun seit fast 2 Jahren mit merchone. Kann ich nur empfehlen. Schneller Support und nette Account-Managers, sowie schnelle Lieferzeiten. Es gab keine Probleme, die nicht schnelle gelöst worden sind. Gute Vielfalt an Produkten

canvasy.de
Germany
About 2 years using the app
December 14, 2022

Be aware, they charged my credit card after months because they said that they forgot to charge taxes when I placed the orders. I contacted them and explained that they can’t ask merchants to pay for their mistake. No reply so far

Portrait My Pet
United Kingdom
10 months using the app
March 31, 2025

I have been working with Merchone for over a year now and am completely satisfied.
They have great products and ship the goods really, really quickly.
If there is an error in printing or if the product is faulty, it is immediately remade.
The support is very fast, competent, friendly and reliable.

I am very happy to have chosen Merchone at the beginning.
I feel very comfortable with them as my fulfillment partner

Best regards from Germany

Fellverliebt
Germany
About 1 year using the app
merchOne replied April 3, 2025

Really appreciate your feedback! Glad to hear everything’s been running smoothly - fast shipping, strong product quality, and continuous support. That’s exactly what we aim for with our print on demand service.

It means a lot to us that you feel confident with merchOne as your fulfillment partner. Thanks for taking the time to share your experience!

Edited January 5, 2022

Seit April 2021 nutzen wir den Service von Picanova. Fazit: Nach einigen Startschwierigkeiten perfekt reagiert! Es gibt noch Kleinigkeiten die verbessert werden können, da gehe ich aber von aus, dass das in Zukunft geschieht. Support ist sehr gut!

aqasha
Germany
6 months using the app
August 9, 2021

First I must say, I'm not sure the comments here are real. The application has way too many issues. I can't even understand how other people managed to work with it. The mockups it creates are inconsistent and revert the color of your designs! The uploads take forever. The support is not good either. They respond quickly but for most of my requests their response has been "It works fine here". That doesn't solve my issue as a customer! There 1 open request that they're looking into at the moment and I will see how they handle it and based on that I will reconsider trying again. For now, not worth the days spent.

Kawaink
Germany
About 1 month using the app
merchOne replied August 11, 2021

We are sorry that you had problems using our app. We have already contacted you by email and will help you quickly.

Edited April 6, 2021

Volle Punktzahl. Ich nutze Picanova in einem neuen Shop, mit dem Schwerpunkt auf personalisierte Leinwände. Bestellungen werden i.d.R. innerhalb eines Werktages bearbeitet/versendet. Ich kann also guten Gewissens eine Gesamtlieferzeit von 2-4 Werktagen angeben. Das hat bisher immer gepasst. Qualität: Top! Bisher gab es ausschließlich positives Kunden-Feedback und 5-Sterne Reviews. Sample Bestellungen bestätigen den Eindruck. Preise: Die Preise für Leinwände sind sehr gut und lassen gesunde Margen zu. Service/Support: Ich hatte von Anfang an einen persönlichen Ansprechpartner, der mir bei einigen Fragen auch schon weiterhelfen konnte. Würde ich als vorbildlich bezeichnen. Fazit: Bei meiner E-Com Reise ging es bisher selten so entspannt und reibungslos zu wie mit Picanova. Von daher kann ich diesen Anbieter uneingeschränkt weiterempfehlen.

SmilePoster
Germany
About 1 month using the app
March 25, 2021

The app is very easy to set up and use. The provided video for the setup also helps to configure the shipping method perfectly. The support is extremely helpful and interested in the customer feedback. We will gladly rely on Picanova to scale our business and expand our collaboration.

Bo Odenthal
Germany
26 days using the app
May 30, 2024

This app doesn't work at all. Every step has more and more issues and the integrations are a nightmare. I don't know how anyone could work with this platform.

Koiralle
Finland
8 days using the app
merchOne replied June 4, 2024

Thank you for your feedback. We understand your frustration with the issues you've encountered and apologize for any miscommunication regarding the product publishing process.

In the case of Customily integration, merchOne products should be published to your Shopify store through the Customily App. This is why products cannot be published directly from the merchOne interface. We would like to guide you through the product addition process together with a Customily expert. We are committed to making your experience with merchOne as smooth as possible and appreciate your understanding during this process.

Best regards,
Team merchOne