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We've had a great experience using MerchOne. The product quality is consistently good, fulfillment is reliable, and shipping is on time. The Shopify integration works smoothly, making it easy to manage orders. Customer support is professional and quick to resolve any issues. Highly recommend!
gives great promises. delivers crap. could not see a preview of my product. once uploaded it only uploaded the design work not the product. and although it says for the usa there are hardly any products available
We're sorry to hear about the issues you experienced. We aim to provide a reliable and smooth service, and we take all feedback seriously.
We were not contacted directly regarding these concerns, but our team will reach out to you to better understand the situation and resolve the problems as quickly as possible.
We are continuously working to improve the user experience and also expanding our product catalog, especially for the USA market.
Thank you for bringing this to our attention.
Not working properly
CANNOT ADD ANY CARD NUMBER
If I understand the terms of service when you install their app. When you upload your artwork to their app. You grant them unlicensed and royalty free agreement for them to do whatever they want with the artwork. That means they can sell it on their own website with giving any kind of commission for it. I don't agree with that.
Thank you for your review.
to clarify the "royalty-free "part of our terms and conditions mentioned in your review.
Client Right to Grant License (# 5.1)
This basically means that you ensure that you have received the permission from your customer to print the picture. Please note this is a general agreement which covers different use cases, including for instance end customer uploading their pictures through our partners websites.
Limited License to End-Customer and Transaction Information (5.2)
This is to give Picanova the possibility to carry out pre-printing, printing and fulfillment operations. Just to make you an example: when you upload your motive and you configure it, out of it we will need to generate the relevant print file which implies to crop, add margins, etc. - so by accepting this terms you are just allowing us to make sure that your print file will be generated and your order will be processed.
Limited License to Clients Intellectual Property (5.3)
In some cases, for example for canvases, we print our partners logo on the artwork backside. This is obviously appreciated by our customers, but since they own their brands, they have to explicitly grant us the permission to do so.
So, I would like to reinsure you that we are not distributing or selling in any way our partners artworks. We know they are your most precious asset!
The app is very easy to set up and use. The provided video for the setup also helps to configure the shipping method perfectly. The support is extremely helpful and interested in the customer feedback. We will gladly rely on Picanova to scale our business and expand our collaboration.
Volle Punktzahl. Ich nutze Picanova in einem neuen Shop, mit dem Schwerpunkt auf personalisierte Leinwände. Bestellungen werden i.d.R. innerhalb eines Werktages bearbeitet/versendet. Ich kann also guten Gewissens eine Gesamtlieferzeit von 2-4 Werktagen angeben. Das hat bisher immer gepasst. Qualität: Top! Bisher gab es ausschließlich positives Kunden-Feedback und 5-Sterne Reviews. Sample Bestellungen bestätigen den Eindruck. Preise: Die Preise für Leinwände sind sehr gut und lassen gesunde Margen zu. Service/Support: Ich hatte von Anfang an einen persönlichen Ansprechpartner, der mir bei einigen Fragen auch schon weiterhelfen konnte. Würde ich als vorbildlich bezeichnen. Fazit: Bei meiner E-Com Reise ging es bisher selten so entspannt und reibungslos zu wie mit Picanova. Von daher kann ich diesen Anbieter uneingeschränkt weiterempfehlen.
Seit April 2021 nutzen wir den Service von Picanova. Fazit: Nach einigen Startschwierigkeiten perfekt reagiert! Es gibt noch Kleinigkeiten die verbessert werden können, da gehe ich aber von aus, dass das in Zukunft geschieht. Support ist sehr gut!
Be aware, they charged my credit card after months because they said that they forgot to charge taxes when I placed the orders. I contacted them and explained that they can’t ask merchants to pay for their mistake. No reply so far
Super schnelle Lieferzeit. Sehr gute Preise. Rundum zufrieden. Würden wir sofort und immer weiterempfehlen.
Ich bin sehr zufrieden mit dem Druck der Bilder! Und der Kundenservice ist der Hammer und die Beratung ist auch sehr freundlich werde auf jeden Fall wieder bestellen! Danke.
