Overall rating
4.3
Counts per rating level
  • 90% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 14, 2022

Be aware, they charged my credit card after months because they said that they forgot to charge taxes when I placed the orders. I contacted them and explained that they can’t ask merchants to pay for their mistake. No reply so far

Portrait My Pet
United Kingdom
10 months using the app
February 11, 2022

Ich bin sehr zufrieden mit der App. Die Qualität und die Lieferzeit der bestellten Produkte sind hervorragend. Und wenn ich mal eine Frage habe, sind die Kollegen in Deutschland immer telefonisch zu erreichen und helfen sehr schnell, umfangreich und professionell. 100% Weiterempfehlung.

LEOVINCI
Germany
11 days using the app
August 9, 2021

First I must say, I'm not sure the comments here are real. The application has way too many issues. I can't even understand how other people managed to work with it. The mockups it creates are inconsistent and revert the color of your designs! The uploads take forever. The support is not good either. They respond quickly but for most of my requests their response has been "It works fine here". That doesn't solve my issue as a customer! There 1 open request that they're looking into at the moment and I will see how they handle it and based on that I will reconsider trying again. For now, not worth the days spent.

Kawaink
Germany
8 months using the app
merchOne replied August 11, 2021

We are sorry that you had problems using our app. We have already contacted you by email and will help you quickly.

March 24, 2022

Wir haben die App seit ca. 1 Monat in Verwendung. Aktuell bieten wir das Produkt (Passepartout) in unserem Shop an und ich hab auch bereits 4 Muster bestellt und erhalten. Die Qualität der Produkte ist sehr gut. Sie wirken echt sehr hochwertig und auch der Druck ist sehr schön. Zudem sind sie gut verpackt damit sie auch beim Transport geschützt bleiben. Die Lieferung ging sehr schnell (ca. 4-5 Tage inkl. Produktionszeit) Alles in allem, TOP!

mySoulmate
Austria
9 days using the app
March 16, 2021

With Picanova you can build a very good API link. The implementation in the store is easy and the support from Picanova is great and personal. The orders can be processed well and quickly and the printing is very precise and beautiful.

Friendsbrands
Germany
7 days using the app
May 3, 2022

We are working with Picanova already for about two years, the App reliefs a lot of work for Shop owners because the print on demand functions automatically and the customer services reacts in an extrem speed. We never got dissapointed and you always have great support for any requests. The App itself is perfectly interactive and you understand the principle quickly. It gave us a lot of time back that we can now focus on Marketing and other projects for our Shop. The products always have a high quality and the print is excelent. We can highly recommend to try the Picanova App, it will help you reach a new milestone.

ZauberMerch
Germany
7 days using the app
February 17, 2022

Ich bin sehr zufrieden mit dem Druck der Bilder! Und der Kundenservice ist der Hammer und die Beratung ist auch sehr freundlich werde auf jeden Fall wieder bestellen! Danke.

toonmonk
Germany
3 days using the app
March 11, 2021

Mit Picanova einen sehr guten Lieferanten gefunden. Preis, Lieferzeit und Ansprechpartner sind sehr zuverlässig und gut!

kicksquad.de
Germany
3 days using the app
January 26, 2022

App funktioniert super. Tolle Produkte, schnelle Lieferzeit und super Kundenservice. Kann ich echt nur weiter empfehlen.

Cartoonwall.de
Germany
2 days using the app
March 11, 2021

We are working with Picanova since six months now. Quality of products is great, shipping is fast. In case of issues customer service is responsive and provides the most comfortable solution for our customer. Great to have an App for Shopify now, too!

Junelli
Germany
2 days using the app