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Drive Incredible Retention via Email, WhatsApp, SMS, Push Notification & Popups
Mergn helps Shopify merchants boost retention and drive repeat purchases through journeys and multi-channel campaigns, engaging customers at the right moments. Its strength is active engagement, letting brands run personalized journeys across email, SMS, WhatsApp, and push notifications to build habits and encourage reorders. Mergn provides detailed analytics for journeys and campaigns, while behavioral and website insights inform campaigns, turning interactions into meaningful actions.
- Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases.
- Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns.
- Automated Journeys: Personalized flows with incentives and smart reminders.
- Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance.
- Seamless custom integrations to unlock more possibilities.
Languages
English
Works with
Categories
Campaign types
- Email campaigns
- SMS campaigns
- Push notifications
- Newsletters
- Pop-ups
- Discounts
- Rewards
- Promotions
- Cart emails
- Checkout emails
- Exit intent
- Abandoned cart
- Browse abandonment
- Follow-up emails
- Price drop emails
- Back-in-stock emails
- Win-back emails
- Product recommendations
- Drip campaigns
- Subscriptions
- Product reviews
- Custom campaigns
Managing campaigns
Reviews (19)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Mergn has proven to be a valuable partner for us. The team is genuinely customer‑centric, highly responsive, and consistently enthusiastic about helping us unlock better outcomes. Since adopting the app, we’ve observed noticeable improvements in conversion performance and richer engagement touchpoints, which have translated into higher customer retention. A thoughtful, well‑built solution backed by a team that truly cares.
Mergn has become a cornerstone of our customer retention efforts, delivering tangible results and enhancing our overall strategy. Its automated flows enable us to engage customers seamlessly, driving repeat purchases and strengthening relationships. We're impressed with Mergn's reliability and effectiveness, making it an ideal solution for brands focused on long-term growth.
Mergn has been a valuable addition to our Shopify tech stack at Powerhouse Express. The platform gives us deeper visibility into customer journeys, campaign performance, and retention opportunities, allowing us to make more data-driven marketing decisions.
Since implementing Mergn, we’ve been able to better understand our customers and optimize engagement across multiple touchpoints. The insights are clear, actionable, and genuinely useful for growing an e-commerce business.
Equally impressive is the support from the Mergn team that have been responsive, proactive, and always helpful from the start.
Highly recommended for Shopify stores that want to elevate their CRM and customer analytics capabilities.
Support
App support provided by Mergn.
Resources
Launched
August 15, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store analytics
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View customers
Browsing behavior
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Edit products
Products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history
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Edit discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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