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Message Mate

Message Mate

Developed by OwnerListens Inc.

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Price: $25.00 / month Free Trial: 14 days More info
  • Turn “almost” conversions into revenue
  • Immediately solve problems for shoppers that are ready to buy
  • Increase conversions from existing traffic

You spend time and money driving traffic to your store. Sure, not all your traffic converts. That’s expected. But, how many shoppers are you losing because they have one last question or they get stuck at checkout?


Stores are losing 67.45% of sales from cart abandonment.


When you make it easy for customers to reach out via text, those “almost conversions” can turn into revenue generating transactions. This is ‘low hanging fruit” revenue and you can capture it using texting.


Why texting works:



  • Simple and accessible. At the tip of everyone’s fingertips

  • Better than email. 30% of emails are opened. 98% of texts are opened

  • Better than live chat. When customers leave the live chat window, you lose them. With texting, they are always reachable

  • Better than calls. Who has time for calls?


Message Mate is a widget that makes it easy for customers to text you with one click so you can save the sale.


Here’s what you get:



  • A virtual number customers can text. Your private number remains private

  • Texts are forwarded to your email, cellphone, and a web dashboard

  • Reply from anywhere. Customers see it as a text on their phone

  • Incoming texts can be sent to multiple people

  • Auto replies for off hours

  • Templates for common questions

  • Follow on rating and review requests - ask happy customers for reviews

  • Optional integration with Facebook Messenger. Reply to IMs without having to be in FB Messenger/Pages

  • Widget’s colors and text are customizable to match your site

  • Support from developers who love customer service

  • One click integration. Set up your widget in 27 seconds


What else does texting with Message Mate do for you?



  1. Reduce the number of customer service calls - spend that time growing your business

  2. Handle service faster with less hassle - text responses are shorter and take less time for you to write. Use templates for even faster results

  3. Insanely higher customer satisfaction - Over 70% of customers rate their texting experience with Message Mate an 8 or higher. Over 50% rate it a perfect 10. Customers absolutely rave about stores that text with them (“I felt I got the same info as had I seen you in person. Love that y'all added the text help option” “Love the idea of texting”)

  4. Get more great reviews - Use our automated workflow to ask happy customers (rating of +8) to write a review or follow you on social media


Need convincing? Check out a case study or try out the product demo

Questions? You can read our FAQ or better yet, just text us: 650-825-1166

Message Mate reviews

  1. 5 stars (2 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Seriously awesome app!! Fantastic developers as well! They worked with me one on one to get everything setup and made sure everything was tweaked to my liking. Since it's a newer app, it had a few bugs. Each time I emailed the developer, I got a reply within minutes and within a few hours the bug was fixed. I've never had better service with an app before.

Pricing is VERY reasonable. I have it setup for my whole customer service team and everyone took to it quickly. It's quite simple really. The app has three methods of communication you can use -

1. Email (Super convenient) - Automatically removes email signatures, it works great!

2. Text Message (Convenient) - I have it turned off for me, but one of my at-home customer service people uses it and lets me know if there's something I or someone else needs to respond to ASAP. Customers love that they can text us, and I love that I don't have to pay for another cell phone plan or use google voice to forward texts to my phone.

3. Through their website - ownerlistens.com. I'm honestly surprised at how good the UI is there. For a new app, it's incredibly polished. I like using the website sometimes when I'm doing other things in my email already, or don't feel like typing on my phone keyboard. Once again, my CS team took to it right away and most prefer using it when they're at their workstations (rather than email/text). It's great to have this alternative, makes it easy to see all the conversations and mark them as resolved.

I've seen a few other txt/sms apps here, but nothing has come close to the functionality that Message Mate provides. Plus, it's quite a bit cheaper than the normal pay per text plans. The app also installs a little button on your website that pops out on first load to let customer's know they can text us if they have questions. Our Customer's have taken to it since day 1, they love that they can get replies quickly via their phone, rather than having to refresh their email until they get a reply. They can go out, get dinner, etc. and as soon as one of us see's it, they get their answer.

Lastly, I like that I as the owner/admin can see everything. All of the conversations my team has are viewable by everyone. This puts me at ease because I can make sure the information they're giving people is correct. For instance, one of my team members gave somebody the wrong information, I was able to jump into the conversation and give them the right information.

Anyhow, thank you David & Eli, without Owner Listen's we would probably have to deal with a LOT more phone calls. Text messaging is cheaper, more convenient, and generally preferred by customers. Great job!

John

Note: I was not compensated or rewarded for leaving this review. All statements I've made are of my own opinion. I really believe in this app and it's honestly the first app I've been so pleased with that I've left a review.

posted

This app is a great addition to my store. It allows my customers to text me with quick questions and it allows me to reply back to them instantly, via text, on the go, and it doesn't reveal my phone number. I wanted the app to appear only on mobile devices and Message Mate customer service did not stop until they found me a solution. They respond quickly to emails and are very attentive to your needs.

posted
Get
$25.00 / month

Provides a virtual number, anonymization or responder's phone numbers and includes access to features such as auto responses, reply from email and multiple users. (Up to 200 conversations per month/location. Higher volume packages available upon request)

14 days

Support & Sales

OwnerListens Inc.
1 (650) 825 1166
eli@ownerlistens.com
ownerlistens.com
Get Support

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