Message Mate Texting Platform

Name: Message Mate Texting Platform
Brand: OwnerListens Inc
Rating: 5 (15 reviews)

$25/month. 14-day free trial.

Rating (5)

Reviews

Developer

OwnerListens Inc

Close up of Message Mate on Desktop + list of options

While closed the non intrusive widget is still accessible on mob

If the customer needs helps, they click the widget to open and c

A real conversation between a business (Orglamix) and a customer

Highlights

Built for your business

Use directly in Shopify admin

About this app

Launched

January 5, 2016

Languages

English

Two way messaging with customers. Texting is the preferred way to provide amazing customer support.

We make it easy for customers to text you and for your team to text back using your business number. Text from Shopify's admin, POS, email, cellphones, helpdesk software, and business messaging platforms like Slack or Teams. Customers and businesses prefer texting for its speed, simplicity, and convenience vs. calls, emails, and live chat. Texting solves the problem of waiting in a browser for live chat updates and enables follow up long after the visitor has left your store.

Text from your business number (or get a number from us)
Auto replies, CSAT scores, and review requests
Compliance engine to ensure you're texting only customers who are interested

Pricing

14-day free trial

Shopify Special

$25/month

or $250/year and save 17%

1 number
200 customer conversations/mon (unlimited messages/conversation)
Texting widget
3 auto replies
12 templates
Messenger integration

Shopify Special

$25/month

or $250/year and save 17%

1 number
200 customer conversations/mon (unlimited messages/conversation)
Texting widget
3 auto replies
12 templates
Messenger integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

15 reviews

Overall rating

Counts per rating level

93% of ratings are 5 stars
14
7% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

March 10, 2021

We've been using Message Mate Texting for about a 1 year now. It's easy to use to use, the new (March 2021) update works wonderful. It's pretty seamless with shopify. One super important thing I'd like to mention is the customer service is top notch!! They reply super fast and follow up right away. Highly recommend trying message mate out with Shopify.

HawaiianSouthShore

United States

Time spent using app: Over 2 years

Edited May 31, 2020

Very fast and responsive support team and an easy to use interface that allows quick communication with customers.

Spexton Custom Jewelry

United States

Time spent using app: Over 1 year

Edited May 13, 2019

Best chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers.

Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that.

Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake.

**Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.

U-Neek Boutique

United States

Time spent using app: 10 months

All reviews