Save hours on customer support
Provide big shop service levels, regardless of size. Text customers back directly from cell, email, or helpdesk using a business number
Convert more mobile shoppers
Texting is the easiest way for customers to reach out when they need help in their mobile shopping journey
Earn more great reviews
Use automation to ask customers who loved your product for a positive review or social follow. Send offers to opt ins.
About Message Mate Texting Platform
Message Mate is an elegant widget that makes it easy for customers to text you with one click!
Texting is the best way to scale customer support, cultivate happy customers, & build a highly engaged list
All this without creating an unreasonable and expensive load on your operations like phones or live chat do
What You Get
- Text enable your existing business number, or a new virtual number customers can text
- Texts are forwarded to your helpdesk, email, cellphone, and a web dashboard
- Ultimate convenience. Reply from anywhere by simply texting back. Waste less time on long emails or chats
- Incoming texts can be sent to multiple people or connected to helpdesks such as Zendesk, Desk.com, etc.
- Auto replies for off hours
- Templates for common questions
- Follow on review & social requests. Automatically ask happy customers for reviews or FB/IG follows
- IMAGE Support (optional). Contact us and we'll set you up with an image supported number if you need one
- Integration with Facebook Messenger (optional). Reply to Messenger without having to be in FB Messenger/Pages
- Widget’s colors and text are customizable to match your site
- Support from developers who love customer service
- Set up your widget in 37 seconds
- NEW! Text marketing lists. Build a texting list for your VIP customers. We handle legal opt in and out.
- Reduce load of customer service calls/emails/live chat - whether you're solo or a team of 100s, texting will make you more efficient
- Unlike live chat, you get the customer's direct contact info even when your team is not online to reply
- Handle service faster with less hassle - text responses are shorter and take much less time than emails. Use our templates for even faster results
- Maximize revenues from existing store traffic. Get those on the fence shoppers to reach out
- Insanely high customer satisfaction - Customers rave about stores that text with them
- More great reviews - Use our automated workflow to ask happy customers to write a review or follow you on social media
- Build a text marketing list and send offers that actually get read. Don't you read all your texts?
- Texting creates an authentic connection. Email, calls, live chat, or lord help us, contact forms, are annoying. Texts create a positive energy around your brand
Great brands like the SF 49ers & Man Crates text with us. How about yours?
- Facebook Messenger,
- Salesforce service cloud
Pricing 14-day free trial
or $20.83/month billed at $250 once per year
200 customer conversations/mon (unlimited messages/conversation)
3 auto replies
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 10 reviews
Most recent reviews
Customers want quick answers and instead of taking lengthy phone calls we use this app and messaging makes it easy to boost sales and assure your customers you are always there. Excellent app 10 stars
The best way to communicate with customers. It's faster than email or chat and is the preferred method of communication with millennials. I don't hesitate to recommend this app to anyone who is looking for ways to communicate with current and potential customers.
Great app with excellent support! Message Mate has provided a big improvement in the way we interact with our customers. The ability to text back and forth easily allows us to provide immediate responses and continue a running conversation until their inquiry is resolved. Much quicker than regular email and without the hassle. The dashboard layout is clean and easy to use and provides a history of your conversations for future reference if required.Support is superb! Prompt responses to inquiries and a desire to make the app a success for your business.
All in all, this might just be the best website communication app available for Shopify. Definitely worth your consideration.