Reviews (15)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited May 31, 2020

Very fast and responsive support team and an easy to use interface that allows quick communication with customers.

Spexton Custom Jewelry
United States
Over 1 year using the app
December 14, 2018

I switched from live chat to message mate because it's simpler to manage, easier for our customers to text us right from heydayfootwear.com since 83% of our traffic is mobile and simply works. The Message Mate team has been super easy to work with and have even helped us with other business advice outside of their own app. When a vendor goes above and beyond to ensure their clients are successful, that's a winning team!

Heyday Footwear
United States
Over 1 year using the app
May 3, 2017

An extremely helpful app for any e-commerce! I love having this service as an option for our customers to contact us, rather than email or voice. Text messages can be routed to your cell, or we can respond to to the text via email. This way I never miss an opportunity to connect with my customers. A must for any online business on the go!

Zen Threads
United States
About 1 year using the app
May 11, 2017

makes dealing with small issues the customer is having fast and easy! Deff gets me more sales!!

Cherie Devilles Play Room
United States
About 1 year using the app
May 25, 2017

Message Mate is a great app with an easy interface for customers to ask quick questions or engage in longer conversations - usually about product advice or recommendations. A very high percentage of our inquiries result in an immediate online sale or direct order through the Shopify draft order system. Selling specialized products to a wide variety of ages, we find our customers enjoy the informal, personal, timely and non-threatening nature of dialog via text.

Yoyoloco
United States
About 1 year using the app
April 27, 2017

Absolutely the best app I have downloaded for my shop! Can't tell you how many sales we've gotten from speaking to customers on Message Mate. The convenience of having answer questions from your phone is a life saver. Downloading this app is a no brainer :)

Langsurastore
Canada
11 months using the app
March 10, 2021

We've been using Message Mate Texting for about a 1 year now. It's easy to use to use, the new (March 2021) update works wonderful. It's pretty seamless with shopify. One super important thing I'd like to mention is the customer service is top notch!! They reply super fast and follow up right away. Highly recommend trying message mate out with Shopify.

HawaiianSouthShore
United States
11 months using the app
May 12, 2017

One of my favorite Shopify apps! It's super easy to set up and use. My customers love having the option to text us. It's faster then email, chat or voice. I never miss an opportunity to connect with my customers. This app is a must for any ecommerce business.

Orglamix
United States
7 months using the app
September 26, 2018

Customers want quick answers and instead of taking lengthy phone calls we use this app and messaging makes it easy to boost sales and assure your customers you are always there.
Excellent app 10 stars

VitaminQuick
United States
5 months using the app
June 13, 2017

Great app with excellent support! Message Mate has provided a big improvement in the way we interact with our customers. The ability to text back and forth easily allows us to provide immediate responses and continue a running conversation until their inquiry is resolved. Much quicker than regular email and without the hassle. The dashboard layout is clean and easy to use and provides a history of your conversations for future reference if required.Support is superb! Prompt responses to inquiries and a desire to make the app a success for your business.

All in all, this might just be the best website communication app available for Shopify. Definitely worth your consideration.

K9 Nutra
United States
3 months using the app