Message Mate Texting Platform , 15 reviews

makes dealing with small issues the customer is having fast and easy! Deff gets me more sales!!

Great app with excellent support! Message Mate has provided a big improvement in the way we interact with our customers. The ability to text back and forth easily allows us to provide immediate responses and continue a running conversation until their inquiry is resolved. Much quicker than regular email and without the hassle. The dashboard layout is clean and easy to use and provides a history of your conversations for future reference if required.Support is superb! Prompt responses to inquiries and a desire to make the app a success for your business.

All in all, this might just be the best website communication app available for Shopify. Definitely worth your consideration.

Best chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers.

Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that.

Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake.

**Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.

The best way to communicate with customers. It's faster than email or chat and is the preferred method of communication with millennials. I don't hesitate to recommend this app to anyone who is looking for ways to communicate with current and potential customers.

This is a great app, it just works, and we get tons of chats, and customers love it.

Why only 4 stars? The app has not been updated at all, in the year we have been using it. For some reason at random times in google chrome the links do not respond just become un clickable, and we have to switch browsers to use the app. This might not be the fault of the app, im not sure but it is really annoying.

It is missing the most simple but most necessary feature. When you get a text from a customer asking a question, you have no idea of the page or product the customer is looking at. A customer will ask "does this fit ____". You then have ask the customer what they are looking at, which annoys the customers, and sometimes they dont respond back and buy elsewhere. I simple line of text somewhere in the dashboard of the page that the customer was on when they asked the question would help.

I asked support if this can be added, they say it will sometime in the future.

Overall the apps works really well, if these annoyances are addressed, it would be a perfect 5 start app.