Message Mate Texting Platform

Message Mate is a great app with an easy interface for customers to ask quick questions or engage in longer conversations - usually about product advice or recommendations. A very high percentage of our inquiries result in an immediate online sale or direct order through the Shopify draft order system. Selling specialized products to a wide variety of ages, we find our customers enjoy the informal, personal, timely and non-threatening nature of dialog via text.

An extremely helpful app for any e-commerce! I love having this service as an option for our customers to contact us, rather than email or voice. Text messages can be routed to your cell, or we can respond to to the text via email. This way I never miss an opportunity to connect with my customers. A must for any online business on the go!

We've been using Message Mate Texting for about a 1 year now. It's easy to use to use, the new (March 2021) update works wonderful. It's pretty seamless with shopify. One super important thing I'd like to mention is the customer service is top notch!! They reply super fast and follow up right away. Highly recommend trying message mate out with Shopify.

Customers want quick answers and instead of taking lengthy phone calls we use this app and messaging makes it easy to boost sales and assure your customers you are always there.
Excellent app 10 stars

Absolutely the best app I have downloaded for my shop! Can't tell you how many sales we've gotten from speaking to customers on Message Mate. The convenience of having answer questions from your phone is a life saver. Downloading this app is a no brainer :)

This app is a great addition to my store. It allows my customers to text me with quick questions and it allows me to reply back to them instantly, via text, on the go, and it doesn't reveal my phone number. I wanted the app to appear only on mobile devices and Message Mate customer service did not stop until they found me a solution. They respond quickly to emails and are very attentive to your needs.

I switched from live chat to message mate because it's simpler to manage, easier for our customers to text us right from heydayfootwear.com since 83% of our traffic is mobile and simply works. The Message Mate team has been super easy to work with and have even helped us with other business advice outside of their own app. When a vendor goes above and beyond to ensure their clients are successful, that's a winning team!

Seriously awesome app!! Fantastic developers as well! They worked with me one on one to get everything setup and made sure everything was tweaked to my liking. Since it's a newer app, it had a few bugs. Each time I emailed the developer, I got a reply within minutes and within a few hours the bug was fixed. I've never had better service with an app before.

Pricing is VERY reasonable. I have it setup for my whole customer service team and everyone took to it quickly. It's quite simple really. The app has three methods of communication you can use -

1. Email (Super convenient) - Automatically removes email signatures, it works great!

2. Text Message (Convenient) - I have it turned off for me, but one of my at-home customer service people uses it and lets me know if there's something I or someone else needs to respond to ASAP. Customers love that they can text us, and I love that I don't have to pay for another cell phone plan or use google voice to forward texts to my phone.

3. Through their website - ownerlistens.com. I'm honestly surprised at how good the UI is there. For a new app, it's incredibly polished. I like using the website sometimes when I'm doing other things in my email already, or don't feel like typing on my phone keyboard. Once again, my CS team took to it right away and most prefer using it when they're at their workstations (rather than email/text). It's great to have this alternative, makes it easy to see all the conversations and mark them as resolved.

I've seen a few other txt/sms apps here, but nothing has come close to the functionality that Message Mate provides. Plus, it's quite a bit cheaper than the normal pay per text plans. The app also installs a little button on your website that pops out on first load to let customer's know they can text us if they have questions. Our Customer's have taken to it since day 1, they love that they can get replies quickly via their phone, rather than having to refresh their email until they get a reply. They can go out, get dinner, etc. and as soon as one of us see's it, they get their answer.

Lastly, I like that I as the owner/admin can see everything. All of the conversations my team has are viewable by everyone. This puts me at ease because I can make sure the information they're giving people is correct. For instance, one of my team members gave somebody the wrong information, I was able to jump into the conversation and give them the right information.

Anyhow, thank you David & Eli, without Owner Listen's we would probably have to deal with a LOT more phone calls. Text messaging is cheaper, more convenient, and generally preferred by customers. Great job!

John

Note: I was not compensated or rewarded for leaving this review. All statements I've made are of my own opinion. I really believe in this app and it's honestly the first app I've been so pleased with that I've left a review.

Very fast and responsive support team and an easy to use interface that allows quick communication with customers.

This is a great app, it just works, and we get tons of chats, and customers love it.

Why only 4 stars? The app has not been updated at all, in the year we have been using it. For some reason at random times in google chrome the links do not respond just become un clickable, and we have to switch browsers to use the app. This might not be the fault of the app, im not sure but it is really annoying.

It is missing the most simple but most necessary feature. When you get a text from a customer asking a question, you have no idea of the page or product the customer is looking at. A customer will ask "does this fit ____". You then have ask the customer what they are looking at, which annoys the customers, and sometimes they dont respond back and buy elsewhere. I simple line of text somewhere in the dashboard of the page that the customer was on when they asked the question would help.

I asked support if this can be added, they say it will sometime in the future.

Overall the apps works really well, if these annoyances are addressed, it would be a perfect 5 start app.