MicroCommerce AI ShopAssistant

As a boutique candle store, our biggest challenge has always been the inability for our customers to experience our fragrances digitally. Partnering with microcommerce.ai has been a game changer. Renaming our AI assistant to our "Scent Concierge" is truly the next best thing to being in-store. It guides our customers through our scent profiles with remarkable accuracy. Beyond the customer experience, the back end analytics are invaluable. The tool groups inquires into clear categories, allowing us to identify trending scent demands and area for improvement. It has moved the needle from guessing what our customers want to knowing exactly what they need. An excellent product that I highly recommend.

This app has been a game changer for product discovery and user experience on our site. In the past, we've tried other tools that couldn't account for our large and complex product catalog, but MicroCommerce has been very impressive in it's ability to surface excellent recommendations and product information. The support team has been so helpful in onboarding and continued support, cannot recommend it enough!

The team gave us an empathetic and thorough onboarding. The tech is solid and personalizable so that the look and feel is still on brand. Best is the insights, learning more and more about our customers motivations. It's AI but it's bringing out the human nature in our customers. Highly recommend.

We’ve been using this app for about six months, and it has been an absolute win across the board. Engagement is up, conversions are up, and customer care calls are down. The responses feel natural, informed, spot-on and genuinely helpful.

What’s impressed us most is how the app keeps improving. The real-time feedback and insights have become an invaluable part of our customer experience. It’s rare to find a tool that delivers immediate value and keeps getting better. I would highly recommend.

We’ve been using MicroCommerce AI on our Shopify store and it’s been a game changer. It’s incredibly easy to train the chatbot on our products and brand tone, and the responses feel natural and on-brand. The “add to cart” feature built right into the chat is brilliant — customers can ask questions and buy without ever leaving the conversation. It’s taken a huge load off our customer support team, and our shoppers love the quick, helpful answers. Excellent product and support — highly recommended!

We have been using the Microcommerce.AI shopping assistant for the past few months and it is helping guide customers to the right products when they are searching the site.

The system takes advantage of all the product information, FAQ's and content you provide to generate relevant conversations that are genuinely helpful to a customer looking to learn more about your products.

Reviewing the conversational data is helping us figure out what additional information we need to provide on the website to answer customer questions before they are escalated to the customer service.

Microcommerce is always adding new features to the app that are helpful from the ability to add to the shopping cart from the conversation window to a set of helpful reports to review both positive and negative conversations so you know what is working and what you need to work on.

I highly recommend using this app for any ecommerce store.