MicroCommerce AI ShopAssistant

As a boutique candle store, our biggest challenge has always been the inability for our customers to experience our fragrances digitally. Partnering with microcommerce.ai has been a game changer. Renaming our AI assistant to our "Scent Concierge" is truly the next best thing to being in-store. It guides our customers through our scent profiles with remarkable accuracy. Beyond the customer experience, the back end analytics are invaluable. The tool groups inquires into clear categories, allowing us to identify trending scent demands and area for improvement. It has moved the needle from guessing what our customers want to knowing exactly what they need. An excellent product that I highly recommend.

This app has been a game changer for product discovery and user experience on our site. In the past, we've tried other tools that couldn't account for our large and complex product catalog, but MicroCommerce has been very impressive in it's ability to surface excellent recommendations and product information. The support team has been so helpful in onboarding and continued support, cannot recommend it enough!

The team gave us an empathetic and thorough onboarding. The tech is solid and personalizable so that the look and feel is still on brand. Best is the insights, learning more and more about our customers motivations. It's AI but it's bringing out the human nature in our customers. Highly recommend.