Live feed of your visitors
See and support your customers as they shop. Know how they got to your site, what products they look at, and what they put in their cart.
Text message and web chat
Customers can send text messages or web chat with your support staff in real time. You can respond on your phone or the Mochi dashboard.
Chatbots and AI lead scoring
Even if you aren’t available, Mochi’s chatbot can respond for you. Smart AI scoring ensures you focus on the visitors who are ready to buy.
About Mochi Live Chat
Try Mochi's Live Chat Support for yourself. It's free for 15 days!
About the Mochi Live Chat App
Engaging with your site visitors, when they have customer support or product related question, ensures that you can provide good customer experiences and have happy customers for years to come.
Mochi Live Chat App
The Mochi live chat app allows you to chat with customers and visitors to your site in real time.
Designed for you
The Mochi live chat app is designed specifically for online retail shops and eCommerce sites. Even if you are an individual or small team, Mochi enables you to interact with your customers as if you were a much bigger team.
Provide a delightful customer experience every time someone visits your site. Build trust with the visitors to your site by helping them right away when they have questions or support requests.
Mochi lets your mobile customers text and your desktop customers web chat so you can reach your customers conveniently and effectively. All messages integrate into a single seamless interface for sales and support staff.
Mochi provides a real-time visitors view allowing you to better support your customers by seeing: the products they view, what they add to their cart, when they purchase something, how they arrived at your store, the number of times they have visited your store, and how much they have spent.
Customers are much more likely to purchase when their questions are answered. Mochi automatically responds to missed messages and requests customer's email and phone number, so you can continue the conversation when you are available.
Real-Time Chat and Chat Archives
Mochi allows you to see who is browsing your site right now, so you can reach out and ensure they have all of their questions answered. Additionally, Mochi shows you past conversations you’ve had with visitors, so you can reference the visitor's past interaction and make their experience feel personalized.
Customize Your Widget to Match Your Site
We know you put a lot of effort into making your site look and feel exactly how you want. The Mochi live chat app allows you to customize the colors to match your site so that the chat widget feels natural to customers.
AI-driven Lead Scoring
Let us take the guesswork out of the equation and guide you to the customers that are most valuable and most likely to convert.
See the app in action
Explore how the app works in an example store.View example store
Pricing 15-day free trial
Live web chat
Live customer view
Historic chat logs
Unlimited chat support
And much more!
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.