Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effectiveness in boosting email sign-ups and customer acquisition, leading to increased sales. They praise its easy setup, customizable pop-ups, and seamless integration with Mailchimp. The ability to display pop-ups on specific product pages and for different countries is highly valued. Merchants also commend the quick and efficient customer support, and note a significant increase in subscribers since using the app. Its affordability, value for money, and user-friendly interface are also highlighted.

January 15, 2024

App no longer works! I uploaded my pop up image and now there's nothing!

CSG Store
United States
About 8 years using the app
November 21, 2016

glitchy- the app was fine for a year or so and then stalled- i was unable to access back office and edit the image on the pop up box- customers service slow- you have to wait x2 days for a response! issue has persisted for 10 days and still unresolved. I hate leaving negative feedback but i am really unhappy!

Bird On A Wire
Portugal
Almost 3 years using the app
August 9, 2020

Hate leaving bad reviews but sometimes you just have to. The don't reply to emails and keep billing me even though I've asked to cancel.

Health Click
United Kingdom
8 months using the app
Mod Media replied August 9, 2020

We apologise if you have tried to contact us previously we only seem to have the enquiry that you sent after writing this review. We try to reply to emails within a day or two from receiving them depending on how complex the issue.

To cancel an App on Shopify please go to your Apps in your store and delete it. If you have a billing discrepancy please contact Shopify in regards to a refund.

If you are experiencing any issues please contact us directly at apps@modmedia.com.au to ensure we get your enquiry.

December 15, 2020

The pop ups are still showing up after I have deleted this app. There aren't any instructions on how to resolve this.

Masterplaytion
United States
13 days using the app
Mod Media replied December 15, 2020

We have checked your site and the they are not showing on your site. It is more than likely that your browser is caching old information, please refresh your browser or delete your browser cache.

We have sent a collaboration invite to investigate further if you like, please accept this invite and we will double check everything for you.

November 24, 2016

THE WORST OF THE WORST. BE CAREFULL - AFTER DELETING THE APP, THE POP-UP'S ARE STILL SHOWN AND CAN ONLY BE DELETED IN CASE YOU SIGN UP ONCE AGAIN.

Octopus Copenhagen
Denmark
34 minutes using the app
October 4, 2016

I am genuinely surprised with how bad this app is. The fact that this is intended to be used as a design app, but doesnt show you how your alterations affect the design in real time is barbaric, and i feel like a lumberous caveman trying to use it. I strongly advise not wasting your time, especially considering that they force you to agree to pay a subscription after your ONE free day trial before you can even use it.

Shook Co
Canada
26 minutes using the app