Molin: AI Chatbot Agent
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ChatGPT-powered AI that helps customers buy faster while reducing your customer support workload.
Molin is a ChatGPT-powered AI chatbot that answers customer questions instantly using your shop’s data. It supports 90+ languages and provides personalized product recommendations while handling inquiries. Molin creates conversational customer experiences by assisting shoppers in real-time. It can track and update orders, process refunds automatically on its own. Connecting Molin AI to your website and Facebook Messenger will help reduce support workload while improving your conversion rates.
- Sell more: Recommend products to your customers in conversation to sell more.
- Reply instantly: Answer customer questions instantly in multiple languages.
- AI Actions: Automatic order updates, cancellations, refunds and more.
- Engage customers with personalised conversation starters based on user behavior.
- Gain unique insights from your customer's conversations to improve your shop.
Languages
English
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- 25 AI conversations
- Up to 500 products
- 5 preset answers
- Human handover
- Limited conversation history
Startup ($1 now)
$23 / month
or $228/year and save 17%
Features
- 125 AI conversations
- Up to 1,000 products
- 20 preset answers
- Collect potential lead
- Social integrations
- Automatic product refresh
- Limited-time offer! Originally $23/mo
14-day free trial
Growth ($1 now)
$65 / month
or $660/year and save 15%
Features
- 500 AI conversations
- Up to 10,000 products
- 50 preset answers
- File upload
- Order updates & tracking codes
- Limited analytics
- Remove Molin branding
- Limited-time offer! Originally $65/mo
14-day free trial
Scale ($1 now)
$139 / month
or $1,428/year and save 14%
Features
- 1,250 AI conversations
- Up to 30,000 products
- 100 preset answers
- File upload with full analytics
- Order cancellation, refunds, restocking
- Custom AI actions
- Limited-time offer! Originally $139/mo
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (8)
We evaluated several providers before selecting Molin, and its performance stood out immediately. The speed and quality of its responses were noticeably superior to anything else we tested. We also value how easily customisable the platform is, particularly the ability to train it ourselves to suit our specific needs.
Initially, the inbox functionality didn’t fully meet our expectations. However, the support team took our feedback on board and implemented meaningful improvements that aligned with our workflow. As a result, we’re now very satisfied with that aspect as well.
Overall, Molin offers excellent value for money, combining strong performance, a user friendly architecture and flexibility.
Really happy with this one. Setup took maybe 5 minutes and I didn't need to read any documentation to figure it out. It covers the basics you actually need for automating customer service in an online store, nothing more, nothing less. When I did have a question, the team got back to me quickly over email. Good value for a lean operation.
For NOORDIA, Molin AI has been a real game-changer. Alongside our online ring designer, we needed a smart assistant that could answer customer questions quickly and clearly. The system is easy to use, product data updates automatically, and it provides huge support for our daily customer service processes. We especially appreciate the ability to customize the responses so the communication always matches NOORDIA’s brand voice. Reliable, smooth, and truly enhancing the customer experience. We can highly recommend it!
Support
App support provided by Molin AI.
Resources
Launched
January 24, 2024 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, product feeds, products, publications of products on sales channels, product listings, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history for the last 60 days, returns, shipping information
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Edit discounts
Discount codes and promotions
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View store analytics
Analytics
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Edit Online Store
Online Store pages, metaobjects, theme, Online Store page content on a path controlled by the app
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Edit Shopify admin
Files
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Edit other data
Locations, Shopify Markets settings, Online Store navigation, price rules, translations
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